| What happens if I change my time zone? |
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| Changing your time zone will change the time for your voicemail messages, call made and received list, call history reports, as well as the time within some auto provisioned devices such as Grandstream, for the purposes of caller id time and date information. |
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| Can I order services online? |
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| Yes. Once you have signed up and logged into the account management portal you will be able to manage all aspects of your account including ordering additional services. |
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| What can I manage by logging into my account? |
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Here's a brief list of the things you can manage by logging into your account:
Contact Information
Name, Address, Telephone #, email addresses
Login/General information
Username and password for web access
Username and password for SIP device/software access
Forgotten password question and answer
Time zone
Calling Preferences
Caller ID to send
Do not disturb
Caller ID blocking
Call waiting
Anonymous call rejection
Voicemail Preferences
Voice mail timeout
Voice mail email alerts
Phonebook/directory
Phone book / Speed dial
Reports
Tracking of all inbound and outbound calls and voice mail received
View transactions
View bill statements
View call history
Products and Services
Rate plans ordering and modifications
Voice Mail ordering and modifications
Real phone number/DID ordering and modifications
Billing Settings
Auto recharge settings
Add funds to your balance
Add and remove credit cards
Rates
Download our rates in CSV format by clicking on the Rates link at the top of your My Callcentric account. |
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| What is a call treatment? |
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| A call treatment is an advanced method of number/DID forwarding which allows you to set certain parameters based on time, callerID, called number and other criteria which would determine where your incoming calls get delivered to. Call treatments give you the power to control exactly where your number goes and when you want it to go there. |
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| With a call treatment how much control do I have for incoming calls? |
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With a call treatment you have control over the people calling you, the number they called as well as your current status on the Callcentric network. Specifically you may use the following to determine how to handle an incoming call:
- Calls from specific callerIDs: You may choose to handle all incoming calls regardless of callerID, anonymous/private calls, numbers in your Callcentric phone book or specific callerIDs
- Call to to a specific number on your account: Use this to manage calls to any single number on your account or all numbers on your account
- Your status: You may be unregistered or on a call so send callers to your desired destination based on your status using this option
When using your phone book you may use the groups feature to have incoming calls directed to other locations based on a specific group of people. For example all family members may be delivered directly to your cellphone while all others may be delivered to voicemail. |
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| Where can I send my numbers with call treatments? |
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You have the option of choosing the exact destination for your incoming calls with call treatments. This can range from a single location to multiple locations using simultaneous ringing or call hunting. For any rule to a single destination you have the following choices:
- Voice mail: Send to voicemail
- Fax: Send to fax
- Calling Card: Send to the calling card feature
- Error message: Send to a Callcentric error message stating that the user is unavailable
- Busy tone: Send to a busy tone
- Error message: Number disconnected: Send to a message stating that the number has been disconnected. This is different from the "user unavailable" error above in that this error states that the number which was dialed itself is disconnected
- Send to my phone: Send to your currently reregistered SIP UA
- Send to my extension: Send to one of the extensions on your account.
- This number: Send to the SIP URI, Callcentric 1777 number or PSTN number (mobile or landline) of your choice
Note: All calls forwarded to a PSTN number (mobile/landline) are billed per minute as described here. Calls to other Callcentric subscribers or other SIP users are not billed. |
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| How do I use the dates and times in a call treatment? |
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You can set the start and end date for your call treatment rule at any time in order to be able to control the exact timing of any specific rule. You may have rules which are only in effect for a few hours per day or for a few days per week as well as continuous rules which operate 7 days a week.
Start and End date: These dates allow you to determine the exact time and data a call treatment will be in effect for. You may choose the day before the End date in order to have the rule apply for seven days.
For example:
Start date: Sun 12:00AM
End date: Sat 11:59AM
Would allow you to have a call treatment which was in effect 7 days out of the week while:
Start date: Mon 8:00AM
End date: Mon 5:00PM
Would create a rule which only worked during business hours on Monday. You may add extra rules for each day of the week. |
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| How do I use simultaneous ringing and call hunting? |
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Simultaneous ringing and call hunting add an extra dimension to your call handling/forwarding options allowing you to deliver your incoming calls to multiple destinations with a single rule. You have the option of delivering your incoming calls to 5 different destinations, with the final destination allowing you to send to voicemail, your calling card, fax or a busy tone. Simultaneous ringing and call hunting are described as follows:
- Simultaneous ringing: Use this option if you wish to have multiple phones ring at once. Your phones will stop ringing after one of the destinations picks up or the specified ring time times out in which case the call will be sent to the 2nd location
- Call hunting: Use this option to have our system search for you by ringing each destination for a specific number of seconds. If the first destination does not pickup then the next destination will be tried until the call reaches the last location
For each destination you may send to either a number, extension or a SIP URI.
You also have the option of setting the number of seconds a call will ring for. Please note that the actual ring tones are not the same as seconds and you will not be able to calculate ring seconds simply based on the number of ring tones.
Finally you can choose to require dialing "1" to accept the call. Please note that you may want to leave this option disabled if you are sending calls to a PBX with an IVR, as the call may timeout since the IVR will not be able to dial "1".
As you can see call hunting and simultaneous ringing offers you many options for the delivery of your call. You no longer need to be tied down to a single location. |
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| What is DID forwarding? |
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A DID forwarding rule is essentially a simplified call treatment. You simply set a single location for incoming calls to the specified number and incoming calls will be sent to that location at all times.
Note: DID forwarding rules have a higher priority over call treatment rules. |
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| How do I change my timezone? |
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You may easily change your timezone. To do this login to your My Callcentric account and:
- Click Preferences
- Edit the Time zone setting to set your correct timezone
Once you have done so you will see that the times for your voicemail messages as well as calling reports and other time sensitive settings are now shown in your timeszone. |
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| How do I add an extension/sub-account to my Callcentric account? |
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To add an extension to your account:
- Login to your My Callcentric account
- Click on the EXTENSIONS link in the navigation menu
- Click the Add new extension link
- Select the extension number you would like to assign and fill in the details and options for the extension.
- Additionally you may enable extra security features using the Allow calls to the following areas: and Allow device registration only from specified IP Addresses: preferences. NOTE: Please click on the help icon next to the IP Whitelisting option in order to get a full explanation of this feature
- Once you're done click the Save button to save your new extension.
All that's left to do at this point is to configure your UA with your new extensions using the extension username and the password you created:
Username = 1777MYCCIDEXT (i.e 1777555500100)
Password = Extension password you just created. |
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| How do I edit an extension/sub-account on my Callcentric account? |
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To edit an extension to your account:
- Login to your My Callcentric account
- Click on the EXTENSIONS link in the navigation menu
- Click the Modify link for the extension you wish to edit
- Modify the features and settings for your chosen extension. NOTE: If enabling IP whitelisting, please click on the help icon next to the IP Whitelisting option in order to get a full explanation of this feature
- Once you're done click the Save button to save your changes.
All changes take effect immediately. Therefore if you changed the password please update your UA with the new password. |
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| How do I delete an extension/sub-account on my Callcentric account? |
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NOTE: You cannot delete the Default Extension 100
To delete an extension on your account:
- Login to your My Callcentric account
- Click on the EXTENSIONS link in the navigation menu
- Click the Modify link for the extension you wish to delete
- Click the Delete button
- You will now be informed of any possible problems which may occur from deleting this extension. If there are call treatments configured only for this extension then they will be deleted. If you have any active registrations for the extension you will be informed
- Once you are sure you want to delete the extension then you can click Delete
All changes take effect immediately. Any UA currently registered to this extension will immediately lose registration. |
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