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Spam Call Filter
What does the Spam Call Filter feature do? How does it work?
Where can I configure the Spam Call Filter feature?
What do the Spam Call Filter categories indicate?
Will the Spam Call Filter feature block ALL unwanted calls from reaching my phone?
Where can I view the Spam Probability Ratings of numbers that I have received calls from?
Can I use the Spam Call Filter in conjunction with the Telemarketer Block feature?
Does Callcentric have any recommendations/suggestions about how to best configure the Spam Call Filter feature?




What does the Spam Call Filter feature do? How does it work?
Every number that you receive a call from is assigned a Spam Probability Rating which is based on information provided in real-time by TrueCNAM

The Spam Probability Rating will provide you with insight into the likelihood that a caller to your number(s) is a Robocaller/Telemarketer.

Our Spam Call Filter will allow you to define how calls with a specific Spam Probability Rating are handled. For example, to reduce the likelihood that Telemarketers/Robocallers reach your phone you can route calls from numbers that have a "High" Spam Probability Rating to a destination such as Voicemail or a busy signal.
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Where can I configure the Spam Call Filter feature?
Spam Call Filter is an optional setting that can be activated inside a Call Treatment rule.

By default, the option is set to ANY. In this mode, you are asking a specific Call Treatment rule to ignore the Spam Rating. If you wish to process the calls based on specific Spam Ratings then you may choose any of the following options/combinations for each rule:

- Low or
- Medium or
- High or
- Low, Medium or
- Low, High or
- Medium, High
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What do the Spam Call Filter categories indicate?
There are currently three different Spam Probability Ratings; and they are as follows:

Low: Generally speaking these numbers are "good" and have the lowest likelihood of being associated with Robocaller/Telemarketer activity

Medium: These numbers have a moderate chance of being associated with Robocaller/Telemarketer Activity

High: These numbers have the highest chance of being associated with Robocaller/Telemarketer activity
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Will the Spam Call Filter feature block ALL unwanted calls from reaching my phone?
Unfortunately there is no system/technology currently available which will unequivocally block every unwanted/spam call from reaching your phone.

With that said, based on our testing our Spam Call Filter and Telemarketer Block Features have been highly effective in preventing unwanted calls from ringing their destination number.
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Where can I view the Spam Probability Ratings of numbers that I have received calls from?
You can view the Spam Probability Ratings for numbers that have called your account in the Call History/Reports section of the My Callcentric Account Portal.


* The Spam Probability Ratings used for this feature are provided to us via TrueCNAM. As such, unfortunately we (Callcentric) will not be able to provide assistance in regards to the reasoning behind why/how specific numbers are rated.
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Can I use the Spam Call Filter in conjunction with the Telemarketer Block feature?
Yes, you can use the Spam Call Filter in conjunction with the Telemarketer Block Feature.

It would be impossible to unequivocally guarantee that every caller, who is calling from a number that has a Medium/High Spam Probability Rating is a Telemarketer/Robocaller. With that said, in our experience the large majority of Telemarketers/Robocallers are unable to satisfy the "key prompt requirement" of our Telemarketer Block Feature in order to complete their call.

By configuring your account to direct calls with a Medium/High Spam Probability Rating to our Telemarketer Block Feature, you can provide an opportunity for legitimate/trusted callers to reach their intended destination while still protecting against receiving unwanted Telemarketer/Robocalls.
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Does Callcentric have any recommendations/suggestions about how to best configure the Spam Call Filter feature?
The goal of our Spam Call Filter Feature is to reduce the total amount of unwanted Telemarketer/Robocalls that reach your phone. With that said, unfortunately we cannot guarantee that every caller, who is calling from a number that has a Medium/High Spam Probability Rating, is a Telemarketer/Robocaller.

When you begin using this feature, we recommend that you configure your Spam Filter Call Treatment to route calls (with a Medium/High Spam Probability SRating) to our Voicemail or Telemarketer Block Features rather than outright blocking them (busy signal, error message, etc). Doing so will allow you to attain a better understanding of how specific incoming numbers are rated while still providing an opportunity for trusted/legitimate callers to reach you.
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