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SMS - Functionality
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SMS - Message Center


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SMS - Functionality
How do I enable SMS on my US/Canada/Toll-Free Numbers?
I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Can I enable SMS on my Toll-Free DID(s)?
Can I enable SMS on my International DID(s)?
If I disable SMS on my number(s), can it be re-enabled at a later time?
Do I have to use the Callcentric iPhone App in order to send/receive text messages on my SMS Enabled DIDs?
Can I send/receive SMS Messages via the MyCallcentric Portal?
Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Do you support sending/receiving MMS messages?
Can I send pictures or attachments in my SMS Messages?
Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
Can I send and receive international letters/characters in my messages?
Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Is there an Android App for SMS?
Are there APIs for SMS?
Do you support Group Messages for SMS?
Do you support Inbound and Outbound messages to Short Codes?




How do I enable SMS on my US/Canada/Toll-Free Numbers?
SMS can be enabled on your US/Canada/Toll-Free Numbers either through our website or directly via our iPhone App. Please note that YOU NEED TO HAVE AN ACTIVE SMS ACCESS PLAN ON YOUR ACCOUNT in order to enable SMS on your number(s).

Below is a summary detailing some of the ways you can Enable SMS on your numbers:

Callcentric Website: Click the "Activate SMS" link that is located next to your eligible number(s) on the Dashboard Page, Product Summary Page, or within the SMS Message Center.

Callcentric iPhone App: You can Enable SMS in the app via "Settings -> Numbers Enabled On This Device" or "Messages -> Enable/Disable SMS numbers on this phone"

IMPORTANT: Please note the SMS Enablement Process needs to FULLY COMPLETE before you will be able to send/receive SMS Messages on your number(s). As such, we recommend waiting 1-2 hrs for standard numbers and 12-24 hrs for toll-free numbers prior to attempting to send/receive messages.
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I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Please note you will not be able to send/receive messages on your number(s) until the enablement process fully completes. Below are the time frames to complete SMS Activation:

Standard Numbers: 1-2 hours
Toll-Free Numbers: 12-24 hours
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Can I enable SMS on my Toll-Free DID(s)?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable SMS Services on your Toll-Free DID(s).
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Can I enable SMS on my International DID(s)?
No. You can only enable SMS on US, Canada, and Toll-Free Numbers.
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If I disable SMS on my number(s), can it be re-enabled at a later time?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable or disable SMS Services on your DIDs at any time.
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Do I have to use the Callcentric iPhone App in order to send/receive text messages on my SMS Enabled DIDs?
No. You can also use the SMS Message Center in the MyCallcentric Portal to send/receive text messages in real-time.
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Can I send/receive SMS Messages via the MyCallcentric Portal?
Yes. You can send/receive SMS Messages in real-time via our SMS Message Center. You can access the SMS Message Center here.
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Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Yes. You can configure your SMS Enabled numbers to forward inbound messages either to a third-party number (that is from the US/Canada) or to up to 3 unique e-mail addresses.

*At this time you cannot forward inbound messages to third-party numbers that are outside of the US/Canada.
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Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Yes. You can export individual SMS conversations in either the .csv or .txt file formats
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Do you support sending/receiving MMS messages?
At this time we only support SMS Messages. MMS Messages are not currently supported at this time.
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Can I send pictures or attachments in my SMS Messages?
As we do not currently support MMS Messages, unfortunately you cannot send pictures or attachments in your text messages.
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Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
No. You can only send/receive text messages on your US/Canada/Toll-Free DIDs that you have enabled SMS on.
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Can I send and receive international letters/characters in my messages?
Unfortunately we do not currently support international letters/characters in text messages to/from our SMS Enabled DIDs.
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Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Callcentric provides "Good Faith" support for sending/receiving emojis in text messages; however due to industry related intangibles beyond our control we CANNOT guarantee emojis will transmit perfectly in all of your messages.
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Is there an Android App for SMS?
Unfortunately we do not currently have an application for the Android Platform that supports SMS. This is on our "to-do list"; however at this time we cannot provide any ETA for release or additional details.
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Are there APIs for SMS?
We do not currently offer APIs for our SMS Services.
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Do you support Group Messages for SMS?
Unfortunately, this feature is NOT available at this time. As such, you will not be able to send or receive Group Text Messages.
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Do you support Inbound and Outbound messages to Short Codes?
Yes. However please note that due to intangibles beyond our control we cannot guarantee the transit of these messages. For example, some third-party services will not allow "VoIP Numbers" to be used.

Short Code messages are billed at 3 cents/message.
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