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SMS - Functionality
SMS - Mobile App
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SMS - Message Center


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SMS - Functionality
How do I enable SMS on my US/Canada/Toll-Free Numbers?
I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Can I enable SMS on my Toll-Free DID(s)?
Can I enable SMS on my International DID(s)?
If I disable SMS on my number(s), can it be re-enabled at a later time?
Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?
Can I send/receive SMS Messages via the MyCallcentric Portal?
Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Do you support sending/receiving MMS messages?
Can I send pictures or attachments in my SMS Messages?
Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
Can I send and receive international letters/characters in my messages?
Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Are there APIs for SMS?
Do you support Group Messages for SMS?
Do you support Inbound and Outbound messages to Short Codes?




How do I enable SMS on my US/Canada/Toll-Free Numbers?
SMS can be enabled on your US/Canada/Toll-Free Numbers either through our website or directly via our iOS/Android App. Please note that YOU NEED TO HAVE AN ACTIVE SMS ACCESS PLAN ON YOUR ACCOUNT in order to enable SMS on your number(s).

Below is a summary detailing some of the ways you can Enable SMS on your numbers:

Callcentric Website: Click the "Activate SMS" link that is located next to your eligible number(s) on the Dashboard Page, Product Summary Page, or within the SMS Message Center.

Callcentric SMS App(iOS/Android): You can Enable SMS on a Phone Number by going to Settings -> SMS Numbers

IMPORTANT: Please note the SMS Enablement Process needs to FULLY COMPLETE before you will be able to send/receive SMS Messages on your number(s). As such, we recommend waiting 1-2 hrs for standard numbers and 12-24 hrs for toll-free numbers prior to attempting to send/receive messages.
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I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Please note you will not be able to send/receive messages on your number(s) until the enablement process fully completes. Below are the time frames to complete SMS Activation:

Standard Numbers: 1-2 hours
Toll-Free Numbers: 12-24 hours
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Can I enable SMS on my Toll-Free DID(s)?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable SMS Services on your Toll-Free DID(s).
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Can I enable SMS on my International DID(s)?
No. You can only enable SMS on US, Canada, and Toll-Free Numbers.
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If I disable SMS on my number(s), can it be re-enabled at a later time?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable or disable SMS Services on your DIDs at any time.
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Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?
No. You can also use the SMS Message Center in the MyCallcentric Portal to send/receive text messages in real-time.
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Can I send/receive SMS Messages via the MyCallcentric Portal?
Yes. You can send/receive SMS Messages in real-time via our SMS Message Center. You can access the SMS Message Center here.
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Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Yes. You can configure your SMS Enabled numbers to forward inbound messages either to a third-party number (that is from the US/Canada) or to up to 3 unique e-mail addresses.

*At this time you cannot forward inbound messages to third-party numbers that are outside of the US/Canada.
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Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Yes. You can export individual SMS conversations in either the .csv or .txt file formats
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Do you support sending/receiving MMS messages?
At this time we only support SMS Messages. MMS Messages are not currently supported at this time.
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Can I send pictures or attachments in my SMS Messages?
As we do not currently support MMS Messages, unfortunately you cannot send pictures or attachments in your text messages.
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Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
No. You can only send/receive text messages on your US/Canada/Toll-Free DIDs that you have enabled SMS on.
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Can I send and receive international letters/characters in my messages?
Unfortunately we do not currently support international letters/characters in text messages to/from our SMS Enabled DIDs.
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Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Callcentric provides "Good Faith" support for sending/receiving emojis in text messages; however due to industry related intangibles beyond our control we CANNOT guarantee emojis will transmit perfectly in all of your messages.
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Are there APIs for SMS?
We do not currently offer APIs for our SMS Services.
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Do you support Group Messages for SMS?
Unfortunately, this feature is NOT available at this time. As such, you will not be able to send or receive Group Text Messages.
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Do you support Inbound and Outbound messages to Short Codes?
Yes. However, some Services/Online platforms ONLY support SMS to Wireless Numbers(ATT Wireless, Verizon Wireless, T-Mobile etc...). Because we are not a Wireless Provider, our Numbers will appear as Non-Wireless.

The same applies when these platforms send messages from Regular 10-digit Phone Numbers. Sending side has to permit the use of Non-Wireless Numbers.
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Here is a list of Companies/Services that support the use of Non-Wireless Numbers:

- Amazon, Bank of America, Binance US, Booksy, Bumble, Chase, Chargeasap, Cash App, Coinbase, Ebay, Everbridge, Facebook, Gemini, Google, Kohls, Lyft, Nixle, Paychex, PayPal, Porkbun, Seamless, Signal(msg. app), Sodastream, Uber


Here is a list of Companies/Services that DO NOT support the use of Non-Wireless Numbers:

- PayPal Credit, Twitter, Uber Eats, Wells Fargo, Yahoo


The above is not a complete list. It is derived from User feedback. Note: The Platforms can change their Support for Non-Wireless Numbers at any time.

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