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SMS - Functionality
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SMS - Functionality
How do I enable SMS on my US/Canada Numbers?
I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Can I enable SMS on my International DID(s)?
If I disable SMS on my number(s), can it be re-enabled at a later time?
Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?
Can I send/receive SMS Messages via the MyCallcentric Portal?
Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Do you support sending/receiving MMS messages?
Can I send pictures or attachments in my SMS Messages?
Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
Can I send and receive international letters/characters in my messages?
Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Are there APIs for SMS?
Do you support Group Messages for SMS?
Do you support Inbound and Outbound messages to Short Codes?




How do I enable SMS on my US/Canada Numbers?
SMS can be enabled on your US/Canada Numbers either through our website or directly via our iOS/Android App. Please note that YOU NEED TO HAVE AN ACTIVE SMS ACCESS PLAN ON YOUR ACCOUNT in order to enable SMS on your number(s).

Below is a summary detailing some of the ways you can Enable SMS on your numbers:

Callcentric Website: Click the "Activate SMS" link that is located next to your eligible number(s) on the Dashboard Page, Product Summary Page, or within the SMS Message Center.

Callcentric SMS App(iOS/Android): You can Enable SMS on a Phone Number by going to Settings -> SMS Numbers

IMPORTANT: Please note the SMS Enablement Process needs to FULLY COMPLETE before you will be able to send/receive SMS Messages on your number(s). As such, we recommend waiting 1-2 hrs prior to attempting to send/receive messages.
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I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
SMS enablement takes 1-2 hours to complete, from the time you submit your request. Please note you will not be able to send/receive messages on your number(s) until the enablement process fully completes.
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Can I enable SMS on my International DID(s)?
No. You can only enable SMS on US/Canada Numbers.
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If I disable SMS on my number(s), can it be re-enabled at a later time?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable or disable SMS Services on your DIDs at any time.
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Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?
No. You can also use the SMS Message Center in the MyCallcentric Portal to send/receive text messages in real-time.
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Can I send/receive SMS Messages via the MyCallcentric Portal?
Yes. You can send/receive SMS Messages in real-time via our SMS Message Center. You can access the SMS Message Center here.
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Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Yes. You can configure your SMS Enabled numbers to forward inbound messages either to a third-party number (that is from the US/Canada) or to up to 3 unique e-mail addresses.

*At this time you cannot forward inbound messages to third-party numbers that are outside of the US/Canada.
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Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Yes. You can export individual SMS conversations in either the .csv or .txt file formats
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Do you support sending/receiving MMS messages?
At this time we only support SMS Messages. MMS Messages are not currently supported at this time.
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Can I send pictures or attachments in my SMS Messages?
As we do not currently support MMS Messages, unfortunately you cannot send pictures or attachments in your text messages.
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Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
No. You can only send/receive text messages on your US/Canada DIDs that you have enabled SMS on.
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Can I send and receive international letters/characters in my messages?
Unfortunately we do not currently support international letters/characters in text messages to/from our SMS Enabled DIDs.
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Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Callcentric provides "Good Faith" support for sending/receiving emojis in text messages; however due to industry related intangibles beyond our control we CANNOT guarantee emojis will transmit perfectly in all of your messages.
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Are there APIs for SMS?
We do not currently offer APIs for our SMS Services.
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Do you support Group Messages for SMS?
Unfortunately, this feature is NOT available at this time. As such, you will not be able to send or receive Group Text Messages.
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Do you support Inbound and Outbound messages to Short Codes?
Yes. However, some Services/Online platforms ONLY support SMS to Wireless Numbers (AT&T Wireless, Verizon Wireless, T-Mobile etc...). Because we are not a Wireless Provider, our Numbers will appear as Non-Wireless.

The same applies when these platforms send messages from Regular 10-digit Phone Numbers. Sending side has to permit the use of Non-Wireless Numbers.
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Here is a list of Companies/Services that support the use of Non-Wireless Numbers:

- Amazon, Apple, Bank of America, Binance US, Booksy, Bumble, Capital One, Chase, Chargeasap, Cash App, Coinbase, CRA(Canada Revenue Agency), Craigslist, DivvyPay, Ebay, Everbridge, Facebook, Gemini, Google, HMRC(HM Revenue and Customs), Kohls, Lyft, Nixle, Paychex, PayPal, Porkbun, Seamless, Signal(msg. app), Sodastream, TD Ameritrade, Uber, Vanguard


Here is a list of Companies/Services that DO NOT support the use of Non-Wireless Numbers:

- AdWallet, Discord, PayPal Credit, Ticketmaster, Tinder, Twitter, Uber Eats, Venmo, Whatsapp, Yahoo, Youtube.

The above is not a complete list. It is derived from User feedback. Note: The Platforms can change their Support for Non-Wireless Numbers at any time.

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