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SMS - Functionality
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SMS - Message Center


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SMS - Functionality
How do I enable SMS on my US/Canada Numbers (Non-Toll Free)?
I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
Can I enable SMS on my Toll-Free DID(s)?
Can I enable SMS on my International DID(s)?
If I disable SMS on my number(s), can it be re-enabled at a later time?
Do I have to use the Callcentric iPhone App in order to send/receive text messages on my SMS Enabled DIDs?
Can I send/receive SMS Messages via the MyCallcentric Portal?
Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Do you support sending/receiving MMS messages?
Can I send pictures or attachments in my SMS Messages?
Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
Can I send and receive international letters/characters in my messages?
Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Is there an Android App?
Are there APIs for SMS?
Do you support Group Messages for SMS?
Do you support Inbound and Outbound messages to Short Codes?




How do I enable SMS on my US/Canada Numbers (Non-Toll Free)?
SMS can be enabled on your US/Canada Numbers either through our website or directly via our iPhone App. Please note that YOU NEED TO HAVE AN ACTIVE SMS ACCESS PLAN ON YOUR ACCOUNT in order to enable SMS on your number(s).

Below is a summary detailing some of the ways you can Enable SMS on your numbers:

Callcentric Website: Click the "Activate SMS" link that is located next to your eligible number(s) on the Dashboard Page, Product Summary Page, or within the SMS Message Center.

Callcentric iPhone App: You can Enable SMS in the app via "Settings -> Numbers Enabled On This Device" or "Messages -> Enable/Disable SMS numbers on this phone"

IMPORTANT: Please note the SMS Enablement Process needs to FULLY COMPLETE before you will be able to send/receive SMS Messages on your number(s). As such, we recommend waiting a full hour from the time you submit your enablement requests prior to attempting to send/receive messages on your number(s).
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I just submitted an order to enable SMS on my number; how long until I can begin sending/receiving messages on this number?
On average it takes between 1-2 hours from the time you submit your enablement request(s) to fully complete the SMS Enablement Process on your number(s).

IMPORTANT: Please note the SMS Enablement Process needs to FULLY COMPLETE before you will be able to send/receive SMS Messages on your number(s). As such, we recommend waiting a full hour from the time you submit your enablement requests prior to attempting to send/receive messages on your number(s).
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Can I enable SMS on my Toll-Free DID(s)?
No. You can only enable SMS on local numbers from the US/Canada.
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Can I enable SMS on my International DID(s)?
No. You can only enable SMS on local numbers from the US/Canada.
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If I disable SMS on my number(s), can it be re-enabled at a later time?
Yes. Provided that you have a SMS Access Plan active on your account, you can enable or disable SMS Services on your DIDs at any time.
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Do I have to use the Callcentric iPhone App in order to send/receive text messages on my SMS Enabled DIDs?
No. You can send/receive text messages in real-time on your SMS Enabled DIDs by using the SMS Message Center in the MyCallcentric Portal.
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Can I send/receive SMS Messages via the MyCallcentric Portal?
Yes. You can send/receive SMS Messages in real-time via our SMS Message Center. You can access the SMS Message Center here.
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Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone?
Yes. You can configure your SMS Enabled numbers to forward inbound messages either to a third-party number (that is from the US/Canada) or to up to 3 unique e-mail addresses.

*At this time you cannot forward inbound messages to third-party numbers that are outside of the US/Canada.
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Can I export individual SMS Conversations from the SMS Messsage Center in the MyCallcentric Portal?
Yes. You can export individual SMS conversations in either the .csv or .txt file formats
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Do you support sending/receiving MMS messages?
At this time we only support SMS Messages. MMS Messages are not currently supported at this time.
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Can I send pictures or attachments in my SMS Messages?
As we do not currently support MMS Messages, unfortunately you cannot send pictures or attachments in your text messages.
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Can I send/receive text messages on my Callcentric DIDs that I HAVE NOT enabled SMS on?
No. You can only send/receive text messages on your US/Canada DIDs that you have enabled SMS on.
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Can I send and receive international letters/characters in my messages?
Unfortunately we do not currently support international letters/characters in text messages to/from our SMS Enabled DIDs.
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Are Emojis supported in text messages sent to/from my SMS Enabled DIDs?
Callcentric provides "Good Faith" support for sending/receiving emojis in text messages; however due to industry related intangibles beyond our control we CANNOT guarantee emojis will transmit perfectly in all of your messages.
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Is there an Android App?
Unfortunately, there is NO Android App at this time. It is on our To Do list and hope to have this available at some point in the future. There is no ETA at this time.
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Are there APIs for SMS?
There are NO APIs for SMS at this time. We also do not have any near term plans to launch an API platform. If we do, Users will be notified via Email.
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Do you support Group Messages for SMS?
This feature is NOT available at this time. You will not be able to Send a Group Text message nor Receive Text Messages from a Group.
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Do you support Inbound and Outbound messages to Short Codes?
No. We do NOT actively support this type of messaging. We hope to make this available in the near future.
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