|Do I need to activate an SMS Access Plan on my account in order to use SMS on my US/Canada/Toll-Free DIDs?
|Yes. An SMS Access Plan needs to be active on your account in order to be able to send/receive SMS Messages on your DIDs.|
|Does the monthly charge for the SMS Access Plans include any messages?
|No, our SMS Access Plans do not come included with any messages. Inbound/Outbound SMS Messages are billed in-line with the rates detailed above.|
|How long does it take for a DID to be SMS Enabled from the time I submit my request?
|Enablement for standard numbers takes 1-2 hours, toll-free numbers take 12-24 hours. You will not be able to send/receive messages until your numbers have been fully enabled.|
|Do you currently support MMS?|
|Unfortunately we do not support MMS Messages at this time. However, adding MMS Support is on our "to do list", so Stay Tuned!|
|Can I receive messages from Short Code Numbers?|
|While we support sending/receiving messages to Short Codes, unfortunately due to intangibles beyond our control we cannot guarantee the transit of these messages. For example, some third-party services will not allow "VoIP Numbers" to be used.|
|Can I receive inbound messages from International Numbers?|
|At this time we can only provide "good faith" support on receiving messages from International Numbers. Sending messages to numbers outside of the US/Canada is not currently supported.|
|Where can I learn more?|
|To review our comprehensive FAQs for SMS, click here.|