| Do I need to activate an SMS Access Plan on my account in order to use SMS on my US/Canada DIDs? |
| Yes. An SMS Access Plan needs to be active on your account in order to be able to send/receive SMS Messages on your DIDs. |
| Does the monthly charge for the SMS Access Plans include any messages? |
| No, our SMS Access Plans do not come included with any messages. Inbound/Outbound SMS Messages are billed in-line with the rates detailed above. |
| How long does it take for a DID to be SMS Enabled from the time I submit my request? |
| Enablement for standard numbers takes 1-2 hours. You will not be able to send/receive messages until your numbers have been fully enabled. |
| Do you currently support MMS? |
| Unfortunately we do not support MMS Messages at this time. However, adding MMS Support is on our "to do list", so Stay Tuned! |
| Can I receive messages from Short Code Numbers? |
| While we support sending/receiving messages to Short Codes, unfortunately due to intangibles beyond our control we cannot guarantee the transit of these messages. For example, some third-party services will not allow "VoIP Numbers" to be used. |
| Do you currently support bulk, campaign, or automated messaging? |
| No. We only provide a peer to peer service for conversational messaging via our iPhone and Android Apps. Our service cannot be used in any capacity for bulk, commercial, or automated messaging. |
| Can I receive inbound messages from International Numbers? |
| At this time we can only provide "good faith" support on receiving messages from International Numbers. Sending messages to numbers outside of the US/Canada is not currently supported. |
| Where can I learn more? |
| To review our comprehensive FAQs for SMS, click here. |
