|MONEY BACK GUARANTEE POLICY|
Callcentric's services and rate plans are offered on a month to month basis. At any time prior to the beginning of the billing period (see below) you can cancel any or all of your services by logging into your account and canceling each service you wish to discontinue.
If you choose to cancel your account with Callcentric, we will provide you a full refund of any funds that were deposited into your account within 90 days of the date that your cancellation request was initially submitted. Refunds will be provided directly to your Credit Card, PayPal account, or with a check sent to you via postal mail (checks will only be used to provide a refund of funds deposited to an account via Wire/ACH Transfer). Please note that payments submitted outside of the 90 day cancellation window unfortunately cannot be refunded; however these funds can remain on your account as a service credit that is yours to use at any time. It is within Callcentric's sole discretion to choose how we will refund your balance upon the cancellation of your account.
Canceling services on your account
Callcentric offers services and rate plans on a month to month basis with no long term contracts. All Callcentric customers may cancel any or all of the services on their account at any time by using the My Callcentric website to submit their cancellation request(s).
As Callcentric offers its customers the flexibility to cancel their services and rate plans at any time; we do not offer refunds on services and rate plans already subscribed to and paid for such as (but not limited to): North America Residential, World Select Residential, North America 500, North America 1000, E911, Voice Mail, US/Canada Phone Numbers, Toll-Free Numbers, or International Numbers. Refunds are only available for funds within your balance that were deposited into your account within 90 days of the date that you submit your cancellation request (see below).
To cancel the automatic monthly extension and billing of services and/or rate plans on your account please login to the My Callcentric page and submit a cancellation request for any services you wish to discontinue. You must cancel the services and/or rate plans before the beginning of the billing period which is the 27th day of the current month in order for automatic extension and billing not to occur for the following month. For security reasons, all cancellation of services and/or rate plans must be done via the My Callcentric page.
Canceling your Callcentric account
If you wish to cancel your Callcentric account and request a refund of all unused funds within your balance please open a trouble ticket and request that your account is cancelled and that the unused funds in your balance (which were deposited to your account within 90 days or less from the date you submitted your cancellation request via the My Callcentric website) are refunded. When requesting to cancel your account please let us know the reason you wish to cancel your service, and if there is anything we can do to keep your business. All cancellations of accounts and requests for unused balance refunds must be submitted as a trouble ticket for security reasons and to accurately track your request.
Specific refund conditions based on method of payment:
In order for the money back guarantee to apply, the following conditions must be met:
Callcentric reserves the right to modify or discontinue the Money Back Guarantee Policy at any time without notice.
--Updated May 24, 2021