F.A.Q.
911 - Emergency Services
Billing
Caller ID and CNAM
Compatibility
Conference Room
Extensions (Sub-Accounts)
Faxing
Features
Free Phone Number
General
IVR - Automated Attendant
Local Number Portability
Online Account Management
PayPal
Phone Numbers
Products & Services
Rate Plans
Security
Setup
Signup & Login
Spam Call Filter
Telemarketer Block
Terms and Conditions
Toll Free Number Portability
Troubleshooting
Voicemail
SMS - Functionality
SMS - Mobile App
SMS - Billing & Reporting
SMS - Message Center


SEARCH THE FAQ
Search:
SMS - Message Center
Can I send/receive SMS Messages via the MyCallcentric Portal?
Which Phone Number will the receiver see on outbound messages?
Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone via the SMS Message Center?
Can I export individual SMS Conversations from the SMS Message Center in the MyCallcentric Portal?
Can I view chat messages after disabling SMS on a Number?
Can I turn off Push-Notifications while using the Web Interface?
Does the Callcentric Phonebook work with the SMS Message Center?
Do you support Group Messages for SMS?
Do you support Inbound and Outbound messages to Short Codes?
How long are the messages stored?




Can I send/receive SMS Messages via the MyCallcentric Portal?
Yes. You can send/receive SMS Messages in real-time via our SMS Message Center. You can access the SMS Message Center here.
RETURN TO TOP


Which Phone Number will the receiver see on outbound messages?
If you have multiple Phone Numbers enabled for SMS, the APP and the Web Interface will allow you to select the FROM Number before the conversation is initiated.
RETURN TO TOP


Can I forward inbound SMS Messages received on my Callcentric Number(s) to my e-mail address(es) or cell phone via the SMS Message Center?
Yes. Through the SMS Message Center Interface you can configure your SMS Enabled numbers to forward inbound messages either to a third-party number (that is from the US/Canada) or to up to 3 unique e-mail addresses.

*At this time you cannot forward inbound messages to third-party numbers that are outside of the US/Canada.
RETURN TO TOP


Can I export individual SMS Conversations from the SMS Message Center in the MyCallcentric Portal?
Yes. You can export individual SMS conversations in either the .csv or .txt file formats.
RETURN TO TOP


Can I view chat messages after disabling SMS on a Number?
Yes, you can still access the conversations locally within the iOS/Android App as long as the chat entries are not deleted. You will also find partial logs via the Web Interface.

*Please note that you will not be able to continue conversations on the phone number until SMS is enabled again.
RETURN TO TOP


Can I turn off Push-Notifications while using the Web Interface?
Unfortunately, this is NOT possible at this time. The App will continue to receive Notifications on Inbound messages.
RETURN TO TOP


Does the Callcentric Phonebook work with the SMS Message Center?
Yes. You can use the Callcentric Phonebook in conjunction with the SMS Message Center.
RETURN TO TOP


Do you support Group Messages for SMS?
Unfortunately, this feature is NOT available at this time. As such, you will not be able to send or receive Group Text Messages.
RETURN TO TOP


Do you support Inbound and Outbound messages to Short Codes?
Yes. However, some Services/Online platforms ONLY support SMS to Wireless Numbers(ATT Wireless, Verizon Wireless, T-Mobile etc...). Because we are not a Wireless Provider, our Numbers will appear as Non-Wireless.

The same applies when these platforms send messages from Regular 10-digit Phone Numbers. Sending side has to permit the use of Non-Wireless Numbers.
_________

Here is a list of Companies/Services that support the use of Non-Wireless Numbers:

- Amazon, Binance US, Booksy, Bumble, Chase, Chargeasap, Cash App, Coinbase, Everbridge, Facebook, Gemini, Google, Kohls, Lyft, Nixle, Paychex, PayPal, Porkbun, Seamless, Signal(msg. app), Sodastream, Uber


Here is a list of Companies/Services that DO NOT support the use of Non-Wireless Numbers:

- PayPal Credit, Twitter, Uber Eats, Wells Fargo, Yahoo


The above is not a complete list. It is derived from User feedback. Note: The Platforms can change their Support for Non-Wireless Numbers at any time.

RETURN TO TOP


How long are the messages stored?
On the SMS Portal, messages are stored for 30 days. After which, they are deleted.

When using the Mobile App(iOS/Android), messages are stored locally on the device until the User deletes them.
RETURN TO TOP