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Voicemail


SEARCH THE FAQ
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Voicemail
How do I set up my voicemail account?
What is the default password for the voice mailbox?
I only have a single voice mailbox on my account, how do I change my Voicemail PIN?
I have multiple voice mailboxes on my account which are configured to specific extensions, how do I change the Voicemail Access PIN for each individual mailbox?
How long are Voicemail messages kept for?
How many voicemail messages can be stored at one time?
How long will the phone ring before a call goes to Voicemail?
How do I configure a personal greeting for my voicemail account?
Can I have multiple Voice Mailboxes on a single Callcentric account?
Can multiple extensions on a single Callcentric Account share the account's default voice mailbox (Extension 100)?
I have multiple extensions on my account and I would like to configure a unique voice mailbox to each; what is the difference between the Default (Extension 100), Local (Custom), and Global settings in regards to the voicemail feature?
What does the Voicemail E-mail Alert do?
How do I turn on Voicemail E-mail Alerts?
When I receive a new voicemail message, I would like to have the message forwarded to multiple e-mail addresses; is this supported?
I have multiple extensions and multiple voice mailboxes on my Callcentric account. Can I copy my voicemail messages from one mailbox to another (on the same Callcentric account)?
The time and/or date stamp on voicemail messages is wrong, how do I change it?
How do I dial my voice mailbox?




How do I set up my voicemail account?
Please make sure that you have already added voicemail to your Callcentric account. Voicemail is free and can be added or removed at any time you wish.

Once you have ordered voicemail you can dial *123 from your Callcentric phone and you will hear a welcome prompt, follow the prompts to configure your voice mailbox.
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What is the default password for the voice mailbox?
There is no default password for your voice mailbox when you first order it.

To configure your password call from your Callcentric phone to your voice mailbox (*123) and follow the prompts.

You can also update the Voicemail Access PIN for your default voice mailbox (Extension 100) from the My Callcentric Portal. To do so, please login to the "Dashboard" page of the My Callcentric Portal and choose the "Change Pin" option which is located next to "Voicemail" under the "Products" section of this page.
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I only have a single voice mailbox on my account, how do I change my Voicemail PIN?
NOTE: If you do not have voicemail on your account then you will not be able to change your PIN.

You can change your Voicemail PIN in either of the following ways:
  1. Login to the My Callcentric portal and select Change PIN under Voicemail on right side of the page.
  2. Call your mailbox by dialing *123 from your Callcentric phone, or dial your real phone number from any phone - then simply follow the prompts.
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I have multiple voice mailboxes on my account which are configured to specific extensions, how do I change the Voicemail Access PIN for each individual mailbox?
You can update the Voicemail Access PIN for your individual mailboxes either by via the My Callcentric Portal or by dialing into our voicemail system.

*To update your Voicemail Access PIN via the My Callcentric Portal please login to your account and follow the Extensions tab. From the "Extensions" page please select the specific extension that you would like to update. When you are redirected to the "Settings" page for the Extension you have chosen, you will be able to update the Voicemail Access PIN under the "Local Voicemail - Extension XXX- Custom Settings" section.

**To update your Voicemail Access PIN from your Callcentric Phone, please dial into the Voicemail System (from the extension that you would like to update) by pressing *123 (or *86) and selecting option "2".

***To update your Voicemail Access PIN from an outside line, please dial your real phone number from any phone - then simply follow the prompts.

****To update the Voicemail Access PIN for your default voice mailbox (Extension 100), please login the "Dashboard" page of the My Callcentric Portal and choose the "Change PIN" option which is located next to "Voicemail" under the "Products" section of this page.
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How long are Voicemail messages kept for?
Voicemail messages are stored on your account (unless you delete them) for 14 days if you have a free account; or 90 days if you have any paid service on your account.

Paid services include any Rate Plan product (except IP Freedom); or any Phone Number product.

You can also have all new Voicemail messages delivered to you via email, or download them from your account for archiving.
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How many voicemail messages can be stored at one time?
You may have up to 100 messages in your voicemail at one time, and each message may be up to 4 minutes long.
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How long will the phone ring before a call goes to Voicemail?
The amount of time it takes for a call to go to voicemail depends on the preferences you have configured either in Call treatments or in your global/local voicemail preferences. This can range from immediately up to 60 seconds.

Be sure to view your extension, global and call treatment settings to verify exactly how long it should take for incoming calls to go to voicemail.
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How do I configure a personal greeting for my voicemail account?
Please first make sure that you already have and can access your voicemail account by viewing the information here.


To record your personal greeting you will need to first set your account to play a personal greeting. To do so, please perform the following:
  1. Please visit the Voicemail Preference page.
  2. Locate the option "Greeting type" and click on the EDIT button.
  3. Click on the drop down menu and select PERSONAL.
  4. Click on the SAVE button to finish.
Once you have completed the above please dial into your voice mailbox and press "4" on your keypad to record your greeting. Once you are done you may exit and callers to your voice mailbox will hear your new greeting.
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Can I have multiple Voice Mailboxes on a single Callcentric account?
Yes, for accounts that have multiple Extensions (Sub-Accounts) provisioned to them; you have the option to either provision a voice mailbox specific to an Extension (Sub-Account) OR you can assign multiple extensions to share the account's centralized voice mailbox (Extension 100).
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Can multiple extensions on a single Callcentric Account share the account's default voice mailbox (Extension 100)?
Yes, depending on your preference/service needs; you can have all OR some of your Extensions (Sub-Accounts) share your account's default mailbox (Extension 100).
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I have multiple extensions on my account and I would like to configure a unique voice mailbox to each; what is the difference between the Default (Extension 100), Local (Custom), and Global settings in regards to the voicemail feature?
For accounts with multiple extensions, you have the option to use one centralized voice mailbox for ALL of your extensions OR you can assign an individual voice mailbox to some/all off your extensions. Below is a summary of the available options:

Default Voicemail (Extension 100) - In choosing this setting, your extension will be configured to use the main voice mailbox (extension 100) on your account. Please note, if preferred you can configure as many extensions as needed to share the centralized voice mailbox on your account.

Local Voicemail (Global Settings) - In choosing this setting, a new voice mailbox will be created for this specific extension. This new voice mailbox will use the global settings/conditions which can be set for multiple voice mailboxes on your account.

You can adjust your account's Global Voicemail settings by following the "Voicemail" tab under the "Preferences" section of the My Callcentric Account Portal.

Local Voicemail (Custom Settings) - In choosing this setting, a new voice mailbox will be created for this specific extension and you will have the ability to configure this voice mailbox using settings/conditions which are specific to this extension.
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What does the Voicemail E-mail Alert do?
This feature will send you an e-mail alert anytime you receive a voicemail message.

By setting the E-mail Alert to "On"; when receiving a voice mail message you will receive an e-mail to alert you that you have a message waiting in your box and the time/date that said message was received.

By setting the E-mail Alert to "On with Attachment"; when receiving a voice mail message you will receive an e-mail with the time/date that your message was received as well an attached sound file of the message (in .mp3 format) so that you can listen to the message directly from your smartphone, computer, etc...
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How do I turn on Voicemail E-mail Alerts?
To enable voicemail alerts, by either SMS or email with an optional MP3 attachment, login to your My Callcentric account and
  1. Click Preferences
  2. Then click VOICEMAIL to edit your alert preferences
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When I receive a new voicemail message, I would like to have the message forwarded to multiple e-mail addresses; is this supported?
Yes, this is supported. You have the option to either have your voicemail messages forwarded to the primary e-mail addresses that you have on-file for all account related correspondence or to specify up to three unique e-mail addresses per Extension (Sub-Account).

*You can edit the primary e-mail addresses that you have on-file for all account related correspondence by following the "Contact Info" tab which is located under the "Preferences" section of the My Callcentric Portal.

**You can place up to 3 e-mail addresses on-file for a specific extension by following the "Extensions" tab within the My Callcentric portal, selecting the specific extension you would like to update, and adding the addresses in the "Send Alert to - These e-mails" section.
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I have multiple extensions and multiple voice mailboxes on my Callcentric account. Can I copy my voicemail messages from one mailbox to another (on the same Callcentric account)?
Yes, we support the ability to "Copy" voicemail messages from one voice mailbox to another voice mailbox provided that BOTH voice mailboxes are provisioned to the SAME Callcentric account. Please note that when you "Copy" a voicemail message, copies of the message will be present on BOTH the voice mailbox copied to AND the voice mailbox copied from.

You can copy voicemail messages to other voice mailboxes on your account either via dial-in prompts or the My Callcentric Portal.

To copy voicemail messages via the My Callcentric Account Portal; please choose the voicemail message(s) that you would like to copy, click the "Copy Selected" link, and choose the specific voice mailbox(es) that you would like to copy your message to, and click the "copy button.
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The time and/or date stamp on voicemail messages is wrong, how do I change it?
If you see that your voicemail messages have the wrong timestamp then you will want to update your timezone settings. To do this login to your My Callcentric account and:
  1. Click Preferences
  2. Edit the Time zone setting to set your correct timezone
Once you have done so you will see that the times for your voicemail messages as well as calling reports and other time sensitive settings are now shown in your timezone.
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How do I dial my voice mailbox?
Please make sure that you have already added voicemail to your Callcentric account. Voicemail is free and can be added or removed at any time you wish.

If you are calling from your Callcentric phone simply dial *123 or *86 to access your voicemail.

If you are calling from a traditional land or mobile phone:

And you have only configured one voicemail box simply:
  1. Dial the real phone number assigned to your Callcentric account
  2. Wait for the voicemail prompt
  3. During the message dial * to begin the login process
  4. Enter your voicemail PIN
  5. Finally dial the pound (#) key
In short the sequence is *,wait, PIN #.

Or you have more than one extension with voicemail simply:
  1. Dial the real phone number assigned to your Callcentric account
  2. Wait for the voicemail prompt
  3. During the message dial * to begin the login process
  4. Enter the extension
  5. Followed by your voicemail PIN
  6. Finally dial the pound (#) key
In short the sequence is *, wait, EXT, wait, PIN #.
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