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F.A.Q. |
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| Voicemail |
| I have multiple voice mailboxes on my account which are configured to specific extensions, how do I change the Voicemail Access PIN for each individual mailbox? |
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You can update the Voicemail Access PIN for your individual mailboxes either by via the My Callcentric Portal or by dialing into our voicemail system.
*To update your Voicemail Access PIN via the My Callcentric Portal please login to your account and follow the Extensions tab. From the "Extensions" page please select the specific extension that you would like to update. When you are redirected to the "Settings" page for the Extension you have chosen, you will be able to update the Voicemail Access PIN under the "Local Voicemail - Extension XXX- Custom Settings" section.
**To update your Voicemail Access PIN from your Callcentric Phone, please dial into the Voicemail System (from the extension that you would like to update) by pressing *123 (or *86) and selecting option "2".
***To update your Voicemail Access PIN from an outside line, please dial your real phone number from any phone - then simply follow the prompts.
****To update the Voicemail Access PIN for your default voice mailbox (Extension 100), please login the "Dashboard" page of the My Callcentric Portal and choose the "Change PIN" option which is located next to "Voicemail" under the "Products" section of this page. |
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