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F.A.Q.

911 - Emergency Services

Extensions (Sub-Accounts)

IVR - Automated Attendant

Local Number Portability

Online Account Management

Toll Free Number Portability

SMS - Billing & Reporting

SMS - Message Center

Network Changes (2022)

SMS - Mobile App

	Which Android/iOS Versions is the SMS app compatible with?
	Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?
	Can I choose which messages the App sees?
	Can I view chat messages after disabling SMS on a Number?
	Will this App allow me to delete Individual messages for privacy and security?
	If inbound messages are sent to numbers enabled for use on the app while my device is out of service (airplane mode, powered off, no data/Wifi signal available, etc); will I receive these messages once service to my device is restored?
	Can I turn off Push-Notifications while using the Web Interface?
	Does Callcentric support jailbroken iPhone devices?
	Can I backup my App chat logs to Google Drive, iCloud, etc?

Which Android/iOS Versions is the SMS app compatible with?

For iOS: iOS 10.0 or later.
For Android: Android 6.0(Marshmallow) or later.

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Do I have to use the Callcentric SMS App in order to send/receive text messages on my SMS Enabled DIDs?

No. You can also use the SMS Message Center in the MyCallcentric Portal to send/receive text messages in real-time.

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Can I choose which messages the App sees?

Yes. By going to the Settings -> SMS Numbers section (of the App) you can select which SMS Enabled Number(s) can be actively used to send/receive messages via the App.

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Can I view chat messages after disabling SMS on a Number?

Yes, you can still access the conversations locally within the App as long as the Chat entries are not deleted. You will also find partial logs via the Web Interface.

Please note that you will not be able to continue conversations on the phone number until SMS is enabled again.

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Will this App allow me to delete Individual messages for privacy and security?

Yes, you can delete Individual messages within a thread/conversation. However, this deleting will not be reflected on the Web Interface.

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If inbound messages are sent to numbers enabled for use on the app while my device is out of service (airplane mode, powered off, no data/Wifi signal available, etc); will I receive these messages once service to my device is restored?

Yes, you will receive these messages upon restoring an active connection to your device.

Please note, however, your ability to receive messages is dependent on how long your device has been out of service.

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Can I turn off Push-Notifications while using the Web Interface?

Unfortunately, this is NOT possible at this time. The App will continue to receive Notifications on Inbound messages.

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Does Callcentric support jailbroken iPhone devices?

No. While it may be possible to use some portions of the app on jailbroken iPhone devices, this configuration is entirely unsupported and not guaranteed in any way whatsoever.

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Can I backup my App chat logs to Google Drive, iCloud, etc?

Unfortunately, we do not support backing up chat logs from our iOS/Android App at this time.

However you can export individual SMS conversations (in either the .csv or .txt file formats) via the SMS Message Center in the MyCallcentric Portal.

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