| What do I need to start using Callcentric? |
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If after looking at our How It Works page you are still unsure what you need to do to actually use our services the please read the following:
*If you are trying to use the Callcentric service from countries which specifically block VoIP/SIP, such as the UAE, then you may not be able to use our services. You may still contact us for further information regarding these specific countries however please read the information below before doing so.
1 - First make sure that you have a connection which is not being blocked by your ISP or network, with the necessary bandwidth that is stable enough for VoIP.
2 - You will also want to make sure that you have selected SIP 2.0 compatible hardware or software. We support many different devices and software so you may choose to use your existing SIP 2.0 software or unlocked hardware with our services.
Once you have done the above simply signup for an account and then follow this guide to assist you with testing our services.
*If after running the Visualware test you receive a message stating that your SIP ports are blocked and you are not in a country known for blocking SIP/VoIP you can easily open a trouble ticket on your account for further help. |
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| I signed up for a Callcentric account but did not receive the verification link; what should I do? |
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If you completed the first step of the Callcentric sign up process but did not receive an email with the verification link then you should to do the following:
1 - Check your spam / junk filters and make sure that emails from Callcentric are not being deleted.
2 - Check your trash folder to make sure that the verification was not accidentally, or automatically, deleted.
If you are still unable to find or receive the verification link then you may easily try signing up again with the same email address. If you still do not receive the verification link you can easily use another email address to sign up for Callcentric services. Once signed up you can then add your primary email to your account.
Please note that until you complete step two (2) of the sign up process, which can only be completed if you received the verification link, your account will not be created. |
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| What credentials do I need to register to the Callcentric servers? |
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In order to register your UA (User Agent) to the Callcentric servers you will need the correct login information. Specifically you will need the following:
| Username/Auth ID: | Your assigned 1777 number | | Password: | The password you created initially. You may also change your SIP/Phone password here | | Proxy Server: | sip.callcentric.net | | Domain/Realm: | sip.callcentric.net | | Registrar Server: | sip.callcentric.net | | Port: | 5060 |
This is the general information you will need to configure your UA with. You can find more detailed information by visiting our support guide page here, or if your UA is not listed you may follow our "Generic / Other" guide here. |
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| How can I recover my My Callcentric password? |
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If you forgot your password you may follow the instructions below to recover it so that you may log in to the My Callcentric portal:
Visit this page and follow the step by step instructions to enter a new password.
*Usernames and passwords are CaSe SeNsItIvE so type them exactly as you see them.
If you are still unable to log in to your account or you are unable to recover your password then you may contact us for further assistance. |
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| How can I recover my SIP / Phone password? |
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Your Phone/SIP Password is configurable per extension. You will need to use the correct password for the extension you are trying to configure.
If you forgot your SIP / Phone password, used to configure your UA for an extension, then you can follow the instructions below:
- Login to your My Callcentric account
- Click on the EXTENSIONS link in the navigation menu
- Click the Modify link for the extension you wish to edit
- Modify the password for your chosen extension
All changes take effect immediately. You will need to update your UA with the new password in order for registrations to continue working for the extension you modified. |
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| I've changed my SIP/Phone password numerous times but can't register my UA... What's wrong? |
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If you have already changed your SIP/Phone password and are still having problems registering to your Callcentric account due to your password not taking effect then please follow the instructions below:
1. Login to your UA (User Agent), software/hardware, and update it with the new password you wish to use
2. Once you have done this save your changes and either unplug the hardware or exit the software to completely disable it at this time
3. Modify your extension password using the instructions here
At this point your UA should properly register to your Callcentric account.
The reason for this is because login information is cached in the Callcentric authentication servers. You need to first make sure that your UA stops attempting to use your old login information, which would cause that information to be updated and may increase the time it takes to change your login information. Keep in mind that this is not the same for all UA however these instructions should work for most scenarios where password changes do not take immediate effect. |
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