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Troubleshooting

How can I check the ping or latency from myself to Callcentric?
Callcentric only allows pinging to a specific address within our network. To check the latency from yourself to Callcentric you may ping the following address:

ping.callcentric.com
  1. In Microsoft Windows you can ping by following these steps:
    1. Click the START menu
    2. Select "Run..." to get to the command prompt or use the search field at the bottom of the menu
    3. Within the run window enter "cmd", or "command", without quotes, and click the OK button
    4. A new window will open.

  2. In an Apple/Mac environment you will need to launch a terminal and then run the ping command. The terminal application is usually located in Applications->Utilities->Terminal.app.

  3. You will want to make sure that you do not send too many pings, a limit of 10 is usually sufficient. Note that on a successful ping command Windows systems usually stop at 4 pings while Linux, Apple/Mac and Unix systems will generally keep going until stopped (Ctrl+C).

  4. At the prompt type, or paste, "ping ping.callcentric.com", without quotes, and hit the ENTER key
*NOTE: The address is ping.callcentric.com and not simply callcentric.com. If you use callcentric.com then you will not receive any results. Please make sure you are using ping.callcentric.com

You should now get something like this:

Pinging ping.callcentric.com [204.11.192.10] with 32 bytes of data:

Reply from 204.11.192.10: bytes=32 time=20ms TTL=62
Reply from 204.11.192.10: bytes=32 time=20ms TTL=62
Reply from 204.11.192.10: bytes=32 time=20ms TTL=62
Reply from 204.11.192.10: bytes=32 time=20ms TTL=62

Ping statistics for 204.11.192.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 20ms, Average = 20ms


*Note that your latency will differ from the 20ms shown above