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How can I recover my SIP / Phone password?
Your Phone/SIP Password is configurable per extension. You will need to use the correct password for the extension you are trying to configure.

If you forgot your SIP / Phone password, used to configure your UA for an extension, then you can follow the instructions below:
  1. Login to your My Callcentric account

  2. Click on the EXTENSIONS link in the navigation menu

  3. Click the Modify link for the extension you wish to edit

  4. Modify the password for your chosen extension
All changes take effect immediately. You will need to update your UA with the new password in order for registrations to continue working for the extension you modified.