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Voicemail

How long will the phone ring before a call goes to Voicemail?
The amount of time it takes for a call to go to voicemail depends on the preferences you have configured either in Call treatments or in your global/local voicemail preferences. This can range from immediately up to 60 seconds.

Be sure to view your extension, global and call treatment settings to verify exactly how long it should take for incoming calls to go to voicemail.