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Voicemail



Voicemail can be ordered for free on this page

All accounts with our service have the option to add our Advanced Voicemail feature at no additional cost. For individual accounts with multiple Extensions (Sub-Accounts) we now support the ability to add multiple voice mailboxes to a single Callcentric Account so that you can have a unique voice mailbox (if needed) for each of your lines/devices.

With our Advanced Voicemail Feature, you have the option to use one of our default greetings, to configure your own personalized greeting, or to upload your own custom voicemail greetings in either the .wav/.mp3 formats.*

Additionally for accounts with sub-accounts provisioned to them; we provide you with the flexibility to share the same voicemail settings across multiple devices (global settings), to configure unique voicemail settings on a per mailbox basis (local/custom settings), or to have some/all of your devices share your accounts default voice mailbox.

There are several ways you can retrieve/listen to your messages, including:

  • Calling our Voicemail System directly through your Callcentric Line via the *123 or *86 commands
  • Calling your Callcentric number from an outside line
  • Logging into the My Callcentric Portal and listening directly from the "Voicemail" page
  • Activating our Voicemail to E-mail Forwarding Feature (configurable on a per mailbox basis - up to 3 unique e-mail addresses per voice mailbox)

With our Voicemail E-mail Alerts Feature activated, you can forward your messages (in .mp3 format) to up to 3 e-mail address so that you can conveniently listen to them on any web enabled device. For accounts with multiple voice mailboxes, by using our Local/Custom settings you can setup voicemail to e-mail forwarding for UP TO 3 unique e-mail addresses for EACH Extension.

We also provide you the ability to customize specific parameters (such as the length of time before voicemail initiates) as well as a Message Waiting Indicator to alert you when a new voicemail message has been received (either via a flashing light on your device and/or a stutter dial tone).

Lastly, by using our Call Treatments feature you also have the option to send specific callers directly to voicemail.

*The option to upload custom greetings (.mp3/.wav) is only available for customers with Paid Accounts


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