| How do I set up my voice mail account? |
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*Please make sure that you have already added voicemail to your Callcentric account. Voicemail is free and can be added or removed at any time you wish.
Once you have ordered voice mail you can dial *123 from your Callcentric phone and you will hear a welcome prompt, follow the prompts to configure your voice mailbox. |
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| What is the default password for the voice mailbox? |
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There is no default password for your voice mailbox when you first order it.
To configure your password call from your Callcentric phone to your voice mailbox (*123), and follow the prompts. You may also set the password by logging into the My Callcentric web page and click on the "Change PIN" link under the My Voice Mail Box section. |
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| Does Callcentric support 311 dialing? |
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Unfortunately at this time Callcentric does not provide direct 311 access.
However users who wish to access NY 311 can dial the alternate 1-212-NEW-YORK (1-212-639-9675) number in order to access this service.
Users in other states which support 311 would need to dial the local alternate number for 311. This alternate number can usually be found on the state's local 311 information page. |
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| Can I have multiple Voice Mailboxes? |
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| Each account can only have one voice mailbox assigned to it at this time. Regardless of the number of real phone numbers you have associated with your account, all calls to any of your numbers will go to the same voice mailbox. |
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| How do I dial my voice mailbox? |
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*Please make sure that you have already added voicemail to your Callcentric account. Voicemail is free and can be added or removed at any time you wish.
If you are calling from your Callcentric phone simply dial *123 or *86 to access your voice mail.
If you are calling from a traditional land or mobile phone simply dial the real phone number assigned to your Callcentric account; once you hear the outgoing message dial the star (*) key followed by your voice mail PIN followed by the pound (#) key: *PIN#. |
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| How do I change my voice mail PIN? |
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You can change your voice mail PIN in either of the following ways:
1. Login to the My Callcentric page and select Change PIN under the Voice mail section of the page. Specifically you may click here
2. Call your mailbox by dialing *123 from your Callcentric phone, or dial your real phone number from any phone - then simply follow the prompts.
If you still have problems changing your voice mail pin then please contact us so that we may further assist you. |
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| What is Call Return? |
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| Call Return, sometimes also known as *69 allows you to callback the last person who called you. To use Call Return just dial *69 from your Callcentric phone and the last person who called you will automatically be dialed. |
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| What does the voice mail e-mail alert do? |
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| The voice mail e-mail alert will send to your e-mail address a message showing the date, time, and number of anyone who leaves you a voice message. You may also turn on e-mail alerts with attachments which will send you an e-mail including a attached file with the voice message that was left. |
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| How are 3-way and 4-way calls billed? |
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When you are already on a conversation with one person, and choose to add another party using 3-way or 4-way calling, all additional calls will be billed at Pay Per Call rates, regardless of your rate plan.
Example 1: You are on a call with another Callcentric user, and choose to add a 3rd party to the call that is in Spain. The first call to the Callcentric user will be free. The duration of the second call to the 3rd party will be billed at Pay Per Call rates to Spain regardless of your rate plan. If you choose to add a 4th party to this call that lives in Italy, the duration of the call to the 4th party will be billed at Pay Per Call rates to Italy regardless of your rate plan.
Example 2: You have the North America Unlimited rate plan and place a call to a person in the USA. You then add a 3rd person to the call who is in the United States. Your first call will be billed $0.00 since it is considered within your rate plan. Your 2nd call (to the 3rd party) will be billed for the duration of that call at the rate for the USA as listed in the Pay Per Call plan regardless of your current rate plan. Should you choose to add a 4th party to the call, the price per minute to number dialed of the 4th party will be charged, as listed in the Pay Per Call plan regardless of your current rate plan. |
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| How can another SIP user not using Callcentric call my Callcentric phone? |
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If someone you know has a SIP phone and would like to call your Callcentric phone, the easiest way is to get them to SIGN UP for a FREE Callcentric account.
If however they would like to dial you directly from their current phone with another provider, this can be done a few ways:
1. You can be reached at: 1777MYCCID@in.callcentric.com or MYCCNUM@in.callcentric.com. A specific example would be:
1777MYCCID@in.callcentric.com
OR
MYCCNUM@in.callcentric.com
*Where MYCCNUM is your full DID.
2. If their service provider is peering with us they should be able to dial you using our access code and your Callcentric number.
3. If their service provider does not directly peer with us, they may peer with SIP Broker. Anyone that peers with SIP Broker can call a Callcentric user by dialing the Callcentric SIP Code - *462 - and the users Callcentric number (1777xxxxxxx). An example would be:
*4621777MYCCID
Please note that when dialing from another network you may have to dial a SIP Broker access code, then the SIP code for Callcentric and the users Callcentric number. For example from FWD you would dial: **275*46217770000001 (**275 is to access SIP Broker from FWD, *462 is the SIP Code for Callcentric on SIP Broker, and 17770000001 is a test number at Callcentric). |
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| What is the Callcentric directory? |
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The Callcentric directory is a listing of Callcentric customers that have allowed some of their information to be listed publicly for the use of other Callcentric customers. Using the Callcentric directory you can find the number of friends and family that are Callcentric customers and have listed themselves in the directory.
The Callcentric directory lists the following information:
First and Last name
Callcentric # and any real phone numbers
City, State, and Country
Additionally friends can find you by searching for your email address. |
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| Does Callcentric have peering with other networks? |
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Yes. Any SIP network around the world can call your Callcentric number assuming they allow SIP URI dialing. For details on how you can be reached from outside Callcentric via your SIP URI please see this FAQ.
Callcentric customers can dial to other SIP networks in a few different ways:
1. Directly dial a SIP URI from your IP phone. This normally isn't convenient to do since most phones do not easily support dialing letters ( abc ) and special symbols like period ( . ) and the at ( @ ) symbol.
2. You may use the Phone Book feature available on the MY CALLCENTRIC website to store SIP URI's which can be dialed from Speed Dial numbers like *7501, *7502, etc.
3. You can use the Click 2 Dial feature available on the MY CALLCENTRIC website to enter the SIP URI you would like to call and when you click the DIAL button a call will be placed to your Callcentric phone (or any other number you specified) and once you answer the SIP URI you entered will be called.
4. Use peering numbers. Peering numbers allow you to dial to other networks without having to dial the domain (I.E. @abc.com). Below is a list of peering partners:
**275 - SIP Broker
SIP Broker allows you to call to over 300 VoIP networks using peering codes listed here. To dial via SIP broker you would dial **275 (which is the access code for SIP Broker), then the code of the network (peer), then the number. Here are some examples:
Example 1:
**275*011188888
(Shown separated: **275-*011-188888) This calls to the SIP Broker (**275) Alias Server (*011) to the number 188888 which is the SIP Broker test announcement.
Example 2:
**275*393958
(Shown separated: **275-*393-958) This calls via SIP Broker (**275) to FWD (*393) to the number 958 on FWD which will repeat back your phone number to you.
Example 3:
**275*74712220000000
(Shown separated: **275-*747-12220000000) This calls via SIP Broker (**275) to SIP Phone (*747) to the number 12220000000 on SIP Phone which will put you in the default SIP Phone conference room.
Basically dialing **275 plus the peering number listed on this page plus the number, will get you where you want to go. |
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| Does Callcentric support call transfer or call hold? |
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We do not support call transfer locally on the Callcentric servers. Features such as call transfer or call hold would need to be implemented in the UA you are using. Specifically your UA would need to handle these features without assistance from our servers.
*You may view a list of features which we do support locally by visiting this page.
Additionally on any call transfer or hold your UA must not respond to any incoming call from Callcentric with anything but a "200 OK" or else the call transfer/hold may fail. Most IP PBX's and IP business phones will actually support these features locally without having to communicate anything back to our servers. |
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| How long are Voice Mail messages kept for? |
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Voice Mail messages are stored on your account (unless you delete them) for 14 days if you have a free account; or 60 days if you have any paid service on your account.
Paid services include any Rate Plan product (except IP Freedom); or any Phone Number product.
You can also have all new Voice Mail messages delivered to you via email, or download them from your account for archiving. |
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| Can I send my own callerID on outbound calls? |
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Currently the only callerIDs you are allow to send, on outbound calls, through your Callcentric account are:
- The callerID set in your preferences (available only if you have at least one DID/number on your account)
- The number which we verified after you requested this in a trouble ticket
- Anonymous
If you try to send random or custom callerIDs which do not fit in the options above then they will not be accepted, and your callerID will default to one of the above beginning from the first option. This is done to prevent fraud and in general to promote a safer environment for both the Callcentric services and our users.
If you have any further questions regarding this policy you may contact us for further assistance. |
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| How do I configure a personal greeting for my voicemail account? |
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Please first make sure that you already have and can access your voicemail account by viewing the information here.
Please note that we do not currently support the uploading of files for use as custom greetings.
To record your personal greeting you will need to first set your account to play a personal greeting. To do so, please perform the following:- Please visit the Voicemail Preference page.
- Locate the option "Greeting type" and click on the EDIT button.
- Click on the drop down menu and select PERSONAL.
- Click on the SAVE button to finish.
Once you have completed the above please dial into your voicemailmox and press 4 on your keypad to record your greeting. Once you are done you may exit and callers to your voicemailbox will hear your new greeting. |
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