| How are incoming minutes charged on phone numbers products that have per minute fee? |
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For phone number products that have per-minute incoming rates the cost of the incoming call is deducted from your Callcentric account balance.
You must have funds in your Callcentric account balance in order to pay for and receive incoming calls if your phone number is billed at a per-minute rate.
You can ADD funds to your Callcentric account balance by logging into your account; and you may also want to enable auto-recharge using a credit or debit card to ensure you always have money available in your balance to pay for an incoming call. Auto-recharge settings may be modified by logging into your account.
Here are two Inbound plans that have per minute call charges:
Pay Per Minute plan
$0.015 cents/minute(1.5 cents/min) on all Inbound calls
Toll Free plan
Inbound from US48: $0.0198 cents/minute
Inbound from Canada: $0.0240 cents/minute
Inbound from Hawaii: $0.0690 cents/minute
Inbound from Alaska: $0.0220 cents/minute
Inbound from Caribbean: $0.0690 cents/minute
Inbound from Guam: $0.0990 cents/minute
Note: Calls answered by Voicemail will also see the per minute charges. |
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| I keep receiving calls from telemarketers or for people that aren't me, why is this? |
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If you have a real US or Canadian phone number assigned to your account it is likely that this number belonged to multiple people before it was assigned to you.
Callcentric does not re-assign numbers that were assigned to another Callcentric user immediately; instead we hold numbers for at least 1 month before assigning it to another user. Unfortunately many telemarketers use out of date databases to conduct sales or research and you may receive calls from them.
Callcentric suggests that you visit the National Do Not Call registry and register your number.
For phone numbers in the US please visit: http://www.donotcall.gov.
For phone numbers in Canada please visit: http://www.lnnte-dncl.gc.ca. |
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| When I lookup a vanity number, how long is it available for? |
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Vanity numbers are ordered based on their availability. When you request a vanity number we will first do a search and, if it is available, we will request that the number be reserved for a limited time period of around 45 days . If you do not confirm and place your order with us within 45 days then the reservation will be released. If you wish to purchase a vanity number after we have confirmed it is available please do so within 45 days.
We are not responsible for reservations which are released back into the global toll free database. After 45 days you will need to request another lookup in order to check availability. |
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| Can I have more than one DID assigned to a single extension? |
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You definitely can. You may use Call treatments or DID forwarding, to send incoming calls to multiple numbers to a single extension. For example you may have the following:
Extensions
17771230000100
17771230000101
Numbers
12125555000
13145555000
19105555000
You can use Call treatments to send incoming calls to 13145555000 and 19105555000 to extension 17771230000101, while 17771230000100 receives all calls for 12125555000.
Of course you can get even more elaborate and configure even more complex call treatments.
If you still have further questions on this topic please contact us for further assistance. |
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