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Setup

Why do I get the message "Your phone is not registered" when I log in to my account?
If you log in to your account and see the message "Your phone is not registered" on the left side of the page then there could be many reasons to explain why your UA (phone) is not registered.

You can first check to make sure that you have setup your UA properly by visiting our support home page. If your UA is not listed on that page you may follow our Generic / Other setup guide.

You can also make sure that your internet connection is working and that you can ping our servers.

If you are able to ping our servers you can then check to make sure that your ISP is not blocking SIP/VoIP packets.

If you are using X-Lite you can also make sure that the "Register with domain and receive incoming calls" option is checked in your configuration. If you are using a UA which supports DNS SRV then you will want to make sure that you have enabled this feature. You will also want to use public DNS servers (4.2.2.1, 4.2.2.2, 4.2.2.3...etc) in your network configuration.

If all else fails you can easily contact us and we will be happy to assist you.