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Troubleshooting

Why am I experiencing poor call quality?
Poor call quality is usually caused by a poor quality internet connection, improper codec configuration, packet loss on your internet connection, or a combination of all of these scenarios.

If you continue to experience poor call quality, even while calling our 17771234567 test number, there are a few things you can check to make sure that the problem you are experiencing isn't related to your configuration or connection.

You can first make sure that you are using G.729 as your primary/default codec or that your codecs are setup according to our recommended order of codecs.

You can also check to make sure that you are not experiencing packet loss on your internet connection.

And finally if you have quality problems with your internet connection then you will certainly experience poor calling quality.

If none of the above tests can reveal or solve the cause of your poor call quality experience then you may contact us for further assistance.