F.A.Q.
911 - Emergency Services
Billing
Caller ID and CNAM
Compatibility
Conference Room
Extensions (Sub-Accounts)
Faxing
Features
Free Phone Number
General
iNum
IVR - Automated Attendant
Local Number Portability
Online Account Management
PayPal
Phone Numbers
Products & Services
Rate Plans
Security
Setup
Signup & Login
Spam Call Filter
Telemarketer Block
Terms and Conditions
Toll Free Number Portability
Troubleshooting
Voicemail
SMS - Functionality
SMS - iPhone App
SMS - Billing & Reporting
SMS - Message Center


SEARCH THE FAQ
Search:
Troubleshooting

I can't get my User Agent to register, and I can't make calls...what are the common problems?
The most common problems for not being able to register are:

1. The password you entered into your user agent is incorrect. Make sure that you are typing your password exactly as you entered it when signing up for a Callcentric account. If you do not remember your password then you may easily change it.

2. If you have setup your user agent with Static IP's please be sure that you have entered Domain Name System (DNS) server addresses provided by your ISP or your user agent will not be able to register.

3. Make sure your Internet connection is working, and that your user agent is able to "see" the Internet.