F.A.Q.
911 - Emergency Services
Billing
Caller ID and CNAM
Compatibility
Conference Room
Extensions (Sub-Accounts)
Faxing
Features
Free Phone Number
General
IVR - Automated Attendant
Local Number Portability
Online Account Management
PayPal
Phone Numbers
Products & Services
Rate Plans
Security
Setup
Signup & Login
Spam Call Filter
Telemarketer Block
Terms and Conditions
Toll Free Number Portability
Troubleshooting
Voicemail
SMS - Functionality
SMS - Mobile App
SMS - Billing & Reporting
SMS - Message Center
Network Changes (2022)


SEARCH THE FAQ
Search:
Troubleshooting

Why are my outbound calls showing up as "Spam Risk" or "Spam Likely"?

Mobile carriers use several parameters (including 3rd-party spam engines) to score calls and mark them as "Spam Likely". Depending on the network, flagged calls may be:

  • Shown to the recipient with a spam label
  • Sent directly to the recipient's voicemail box
  • Routed to a false answer service (FAS) where the call is connected with no audio or a fake voicemail box.

Why calls are labeled this way or how they are routed is not publicly shared. Every network uses proprietary algorithms that set unique weights on different parameters. Because these systems are designed to question all calls and there is no universal whitelist to manually override them, you must build trust for your phone number over time.

1. Have recipients mark your calls as "Not Spam"

Ask friends, family, or clients to unflag your calls. If your calls do not appear in their standard call history, they can locate and allow them inside their carrier's spam protection app:

Note: Wireless networks require multiple independent "Not Spam" reports over time to remove a flag.
2. Report false spam flags directly to carriers

If you know which provider the person you are trying to reach uses, you can submit a direct unflagging request:

3. Register with the Free Caller Registry (For Businesses)

If you are a business or organization, submit your number(s) to the Free Caller Registry. This distributes your caller information across major analytics providers (Hiya, TNS, and First Orion) to help prevent spam misclassification across all major networks.

Important: Spam engines score calls based on many metrics. Information collected through the Free Caller Registry is just one parameter—it does not automatically whitelist your traffic.