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Troubleshooting

What is a registration and why am I not registered?
When logged into your My Callcentric account you may see a message on the left side of the page stating one of the following:
  1. Your phone is registered
  2. Your phone is not registered
Registration in this case simply means that you have setup a UA (User Agent), software or hardware, to connect to the Callcentric servers in order to place and/or recieve calls.

Please note that you DO NOT need to be registered to your Callcentric account if you will strictly be using the calling card feature or call forwarding.

If you wish to use software or hardware you will need to configure your UA to properly communicate with our servers. You will want to visit our setup guide page to assist you.

For more help relating to registration issues please view the information below:

Why do I get the message "Your phone is not registered" when I log in to my account?

I can't get my User Agent to register, and I can't make calls...what are the common problems?

What credentials do I need to register to the Callcentric servers?

Whenever I call my Callcentric DID, or 1777 number, I get a "User unavailable" error message; what's going on?

If you continue to have problems registering then you may contact us for further assistance.