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Troubleshooting

I keep getting a wrong number error message...am I doing something wrong?
Most likely you are dialing an international number in the wrong format. The proper rules for dialing through Callcentric are as follows:

US / Canada / Countries located within country code one (1): 1 + area code + number.

For international calls : 011 + country code + city/area code + number (you may also use 00 instead of 011).

You may also be trying to place calls to PSTN numbers while using the IP Freedom rate plan. Please make sure to order an outbound service if you wish to place calls to regular PSTN numbers.

*Additionally you may be using an incorrect dial plan. Please make sure your dial plan matches the ones below for some of the most popular devices/software:

PAP2 and Linksys/Sipura Devices

(*xx.|*xxx|*75xx|[3469]11|0|00|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|**275*x.)

Telco Systems AC-211

(>#|[3469]11|p([2-9]xxxxxx)1ACO|1[2-9]x.T[2-9]x.T|011[2-9]x.T|00[2-9]x.T|**275*x.T|*xx.T)

Innomedia MTA

*XX.T|*XXX.T|*75XX|[3469]11|0.T|1[2-9]X.T|011X.T|011X.#|**275*X.T

Asterisk/Asterisk Derivatives

Asterisk offers the ability to configure very complex dial plans. Please double check your dial plan and make sure it is correct. You may provide your dial plan in a trouble ticket and we will check to make sure that it is correct.