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IVR - Automated Attendant

How do I perform an attended transfer?
An attended transfer is used when the called party wishes to make sure that the caller is connected to the transferred destination. This is the most courteous way of transferring and ensures that the caller reaches their destination.

To perform a attended transfer:
  1. The person who receives the call through the IVR dials **1
  2. This user will hear a prompt at which time they will enter the number they wish to transfer to and then press #
  3. The IVR will connect the call at which point the called party can disconnect
  4. After disconnecting the caller will be connected to the transferred destination


**Important Note for customers routing calls to their IVR via our Call Treatments Feature: To prevent having your attended/blind transferred calls from potentially "looping" back within your IVR; in the "Called number" field under Call Treatments please ONLY choose one of the following options:

Called Number - "Any Non-Extension Numbers"
Called Number - "This number:"