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F.A.Q. |
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| IVR - Automated Attendant |
| How do I perform a blind/unattended transfer? |
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A blind transfer is used when the called party does not wish to verify whether the destination being transferred to is available. This may be desirable if the transfer is to another IVR or someone who is certain to be available.
To perform a blind/unattended transfer:
- The person who receives the call through the IVR dials **2
- This user will hear a prompt at which time they will enter the number they wish to transfer to and then press #
- The IVR will disconnect the call and transfer the original caller to the destination
**Important Note for customers routing calls to their IVR via our Call Treatments Feature: To prevent having your attended/blind transferred calls from potentially "looping" back within your IVR; in the "Called number" field under Call Treatments please ONLY choose one of the following options:
Called Number - "Any Non-Extension Numbers"
Called Number - "This number:" |
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