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IVR - Automated Attendant

When using the IVR Feature, are my calls billed from the time that they initially connect to the IVR?
If you activate the IVR Feature on your account and an inbound call connects to the IVR that you have created; then the call will be metered/billed according to the service you receive the call under. For Pay-Per Minute and Toll-Free DIDs you will be billed in-line with the per minute rate for either product. For Dirt Cheap DIDs, Personal Unlimited DIDs, Office Unlimited DIDs, International Unlimited DIDs, and Service Provider DIDs there is no extra charge.

Why are you billed?: You are billed because the system needs to connect the call in order to determine which number was entered. We cannot provide this feature without the call actually being connected.

Remember you will ONLY incur per minute charges when using this feature with a Pay-Per Minute or Toll-Free DID.

If you have more questions about billing, please open a trouble ticket on your account.