| What happens if a caller to my IVR enters an Invalid DTMF Prompt while the "Menu Audio" recording is playing? |
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Depending on your specific configuration one of the following will occur:
-The "Menu Audio" message will replay itself (if you have the "Repeat on Error IVR Setting", set from 1-3)
-The caller will be routed in accordance with your "Last Route IVR Setting" OR if you have not configured a "Last Route IVR Setting" the call will be disconnected |
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