| I am configuring an IVR, what is the "Last Route" setting for? |
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This is the last destination in your IVR Call Flow. When the "Last Route" is configured, IF an incoming call is unable to connect (to an extension, voicemail, etc); THEN by default the call will be routed in accordance with your "Last Route" setting.
If the "Last Route" setting IS NOT configured, incoming calls which are unable to connect (to an extension, voicemail, etc) will be disconnected. |
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