| I am configuring an IVR, what is the "Repeat on error" Setting for? |
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This option allows you to set how many times your "Menu Audio" prompt will replay in the event that a caller to your IVR either does not enter a response prior to the "Timeout" period expiring OR if they enter an invalid prompt.
IF the caller fails to enter a valid prompt AND the maximum amount of "repeat on error" instances has been reached, THEN the caller will either have their call routed in accordance with your "Last Route IVR Setting" (if configured) or disconnected. |
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