| How do I configure the Menu Audio on my IVR? |
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"Menu Audio" is for playing an interactive announcement to callers who dial into your IVR(s). When the "Menu Audio" recording is played, callers will have their calls routed in accordance with the DTMF Key Prompts that they enter (I.E - "press 1" to reach sales, "press 2" to reach support, etc).
IMPORTANT NOTE: "Menu Audio" Files will play sequentially in the order that you list them within the IVR Configuration Interface of the My Callcentric Portal. The file listed on the top will play first and all of the remaining files will play in the order they are listed until ALL of the files have been played once. |
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