| Can I transfer a call when using the IVR? |
 |
Yes you can. When you have received a call through an IVR you may use either a blind/unattended transfer (**2) or an attended transfer (**1).
Call transfer will work from any destination that receives a call through the IVR. For example if your IVR is set to deliver calls to a mobile or landline phone then that phone/user can initiate a transfer. Transfers cannot be initiated by the calling party. |
|
|
