| What is an IVR? |
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Also known as an Interactive Voice Response System or Automated Attendant. By configuring an IVR on your account, inbound callers will be connected to a Audio Menu Message which will provide them with options to have their calls routed to specific destinations based on DTMF Key Prompts that they enter on their phone (i.e - "Press 1" for Sales, "Press 2" for Marketing, etc...).
By default we provide Generic Recordings that you can use to get started with our IVR Feature, regardless if you are using a Free or Paid Callcentric Account. Additionally, customers with Paid Accounts have the option to upload their own custom audio files in either the ".mp3" or ".wav" formats (for files up to 1024kb (1.0 mb) in size). |
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