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Terms and Conditions

Why has a "Toll-Free Abuse" ticket been opened on my account?
This ticket has been opened because your account has been identified as being in violation of our Terms of Service; specifically in relation to inbound use of any Toll-Free number(s) that are provisioned to your account.

All Toll-Free Numbers which are active on the Callcentric Network are subject to our "Toll-Free Origination Acceptable Use Policy". This policy is defined in section "5-F" of our Terms of Service which can be reviewed at anytime from the following page of our website: http://www.callcentric.com/terms/.

As part of our "Toll-Free Origination Acceptable Use Policy"; it is required that customers properly configure their Callcentric accounts to successfully complete calls to their Toll-Free DIDs (either via receiving the calls directly to an Extension/IVR, configuring your inbound toll-free calls to automatically forward to valid third-party numbers, connecting calls to Callcentric or a third-party providers voicemail service).

Additionally, customers are prohibited from using Callcentric Toll-Free DIDs for any abusive, fraudulent, harassing, defamatory deceptive, or any similar behavior.

Accounts which have been deemed in violation of "Toll-Free Origination Acceptable Use Policy" are subject to account review, having their Toll-Free Numbers removed from active routing, or a suspension/cancellation of their services.