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F.A.Q. |
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| Toll Free Number Portability |
| Why is there a "Number Unlock Fee" to port-out Vanity Toll-Free Numbers (ordered after 1/24/14) to a third-party provider? |
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Since 2012, Callcentric has been providing a 100% FREE Vanity TF Search/Attainment Service to all of its customers. To search and attain Vanity TF Numbers requires manual interaction from Callcentric personel to take, process, and fulfill each order; which creates additional overhead for Callcentric as a company.
This service was originally launched to add value for our customers; however unfortunately we have seen a pattern of "abuse" in which customers come to Callcentric with the sole intent of using our Free Vanity Search/Attainment Service to attain the best numbers possible for "FREE" and then immediately port them to a third-party provider. In these instances both Callcentric and it's customers' lose as these "orders" create overhead financially and also tie-up support agents from addressing other tickets.
As such, unfortunately the "Number Unlock Fee" had to be instituted as a mechanism to prevent "abuse" in order to ensure the best possible customer support experience for our valued customers. |
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