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F.A.Q. |
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| Caller ID and CNAM |
| When using the CNAM update tool; what format should I submit my outbound CNAM information in? |
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When updating your Caller ID Information via our CNAM Update Tool, you must identify whether the number is for a business or for personal use.
Personal Numbers: For numbers that are identified as being for "personal" use, there is a 2 character minimum for BOTH the First and Last Name fields.
Business Numbers: For numbers that you identify as being for "business" use, there is a 2 character minimum for the Business Name field.
*Please note that while we submit CNAM Updates in case sensitive format; we cannot guarantee that they will populate on the receiving end in case sensitive format in any/all instances.
**Identifying your number as "business" or "personal" is SOLELY for name formatting/submission purposes in relation to our CNAM Update Feature and will not affect your account in any other way.
***In order to prevent fraud/abuse, your account is limited to a maximum of 3 CNAM Update requests per number (via our CNAM update tool), before this functionality becomes locked on your account.
****Please also note that while we will submit CNAM Update(s) in the same format that they are entered in the MyCallcentric Portal, this name may be updated/truncated by the databases that we are submitting the update request(s) to; so that they conform to the 15 character industry standard.
For example: "Calibration Industries" would become "Calibration Ind" |
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