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F.A.Q. |
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| I have multiple Callcentric accounts. Can I merge these into one account? |
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Yes, we now support the ability to consolidate your DIDs/Account Balances from multiple Callcentric Accounts to a single account via our Service Transfer Tool.
In order to be eligible, you need to be the authorized account holder on ALL of the accounts which will be involved in the Service Transfer Process.
This process is ONLY available in relation to consolidating your existing DIDs and/or Account Balances to a single Callcentric account. Unfortunately, we CANNOT transition Outbound Calling Plans from one Callcentric account to another. Please also keep in mind that you can only have one outbound calling plan on a single Callcentric account.
For more details about our Service Transfer Process or to get started with consolidating your Callcentric Accounts; please open a support ticket from the account that you would like to have your existing DIDs/Account Balances transferred to. |
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