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Billing

What is the difference between a special service, premium, personal, proper and mobile number?
When using the Callcentric rates tool or viewing your calling reports you may see the various numbers you dial listed as either Special Services, Premium, Proper, Personal, Toll Free or Mobile, or other named groupings.

This is done in order to group certain destinations and dialing codes according to the rate which is charged for these destinations. For example you may see United Kingdom - Proper and United Kingdom Mobile, depending on the number you dialed.

These descriptions are provided to help identify the location which was called and is discussed in more detail below:

  • Proper: Any generic landline number in a given country
  • Mobile: Any generic mobile number in a given country
  • Special Services: This could match local special service numbers in a given country. For example 1900 numbers in the US, directory or help lines for a specific city
  • Premium: These numbers are generally higher rate and may include the most expensive destinations in a given country.
  • Personal: Another generic grouping based on rate and possibly the classification of the number in a given country.

In short, these classifications correspond directly with the dial codes and rates for a specific destination. They serve no other purpose other than labeling these groups of numbers.

If you have more questions please open a trouble ticket on your account.