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F.A.Q. |
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| 911 - Emergency Services |
| Where can I learn more about Ray Baum's Act & Kari's Law? |
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On 1/6/2022 new 911 Emergency Service Regulations go into effect (specifically Ray Baum's Act - Section 506), which are particularly relevant to businesses operating in multiple locations, within large multi-floored office buildings, etc.
While we encourage you to read more about these changes and contact the appropriate advisors where/if necessary, the key purpose of Section 506 of Ray Baum's Act is to improve the quality of information that is sent to public safety operators when an emergency call is made to 911.
Currently our service limits accounts to only being able to provision 1 E911 address at a time. When a call is placed to either "911" or "933" (address verification line) an email with the details of the call are automatically sent to the addresses on-file for an account.
Our team is aggressively working on enhancements to our 911 service which will increase the amount of unique addresses that can be provisioned to a single account. We expect to have this functionality available in the near future and will be making a formal announcement once it is available.
In the interim, if you need to provision additional 911 locations, you can do so by opening secondary accounts and ordering our "a la carte" 911 Service which is $1.50 per month for each respective location. Below are simplified instructions detailing how to proceed. If you have any questions or need assistance, please open a support ticket on your account and our team will be happy to assist.
INSTRUCTIONS FOR CREATING A NEW ACCOUNT and ACTIVATING OUR "A LA CARTE" 911 Service
Step 1) Create a new account by completing the SIGN-UP FORM here
Step 2) Complete the activation of your account by clicking the verification link sent to you by our automated systems
Step 3) Order our PAY-PER CALL OUTBOUND PLAN. During the check-out process you will be prompted to activate our "A LA CARTE" 911 Service
Step 4) Update the "dial plans" (for any endpoints that you are activating new 911 services for) to route "911" and "933" calls using the new account you created in the prior steps |
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