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911 - Emergency Services

Where will my 911 call be sent to?
After 911 service has been provisioned on your account, a call to 911 will route as follows:

In the USA:
911 calls will be sent to the local 911 Public Safety Answering Point (PSAP) for your locality. In rare cases if your 911 call cannot be routed to the local PSAP due to problem validating your address, or due to a connection failure, your 911 call will be re-routed automatically to a national Emergency Call Response Center (ECRC).

In Canada:
Your call is sent to a national Emergency Call Response Center (ECRC). The call centre operator will confirm your location information and then transfer your 911 call to the local emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator.