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Security

In the interface for the Maximum Call Rate Feature, I see the following message: "Your account is currently limited to 0.40 USD per minute for outbound calls". Why am I seeing this message and what can I do to remove this limitation from my account?
To provide an additional level of security, an Administrative Rate Cap of $0.40 has been applied to both new accounts and accounts that have a limited history of activity with our service. When this Administrative Rate Cap is applied on an account, you will not be able to:

  • Activate the Maximum Call Rate Feature with a per minute rate cap that is greater than $0.40 USD
  • Place/complete calls to destinations that have a per minute rate that is greater than $0.40 USD

In order to have the Administrative Rate Cap removed from your account, we require that you either:

  • Complete our Standard Account Verification Process, which can be done directly via our Support Ticket System

OR

  • Fund your account via Wire/ACH Transfer Payment. For more information on how to submit Wire/ACH Transfer payment, please click here