911 - Emergency Services
Caller ID and CNAM
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Extensions (Sub-Accounts)
Free Phone Number
IVR - Automated Attendant
Local Number Portability
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Phone Numbers
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Toll Free Number Portability
SMS - Functionality
SMS - Mobile App
SMS - Billing & Reporting
SMS - Message Center
Network Changes (2022)

Products & Services

How do I order a phone number (DID)?
It is just as simple to order a phone number (DID) as it is to order a rate plan.

First you will need to make sure we offer DIDs in the area of your choice. You can use our coverage tool to check for coverage. You will also be able to see whether or not we have numbers in stock for the area of your choice, and if we don't you will also be able to see the wait time if we need to manually order your number as well as other calling areas that are local to the area of your desired number.

Once you have confirmed that we offer DIDs in the area of your choice you can follow the instructions below:
  1. Login to your My Callcentric account

  2. Click on the Order products and services link in the middle of the page, or simply go directly to our inbound DID products page

  3. Click the Get a number button next to the rate plan of your choice

  4. Choose the location information for your desired DID product

  5. Click Lookup

  6. On the next page check over the information and then click Order Now next to the phone number product you want your number under

  7. Click on the Checkout button and complete the ordering process
Once you have completed the steps above your new number will be provisioned and assigned to you. Once the number is assigned to you an email will be sent to you notifying you of your new number. You will also be able to see your number once you have logged in to your account. You can then give out your assigned number so that anyone can call you.

*Please note the availability times for the numbers you choose.