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Local Number Portability

Can I cancel a pending port order?
Standard US-50 and Canada Numbers - Yes, you can cancel any pending number ports which are in processing; provided that you submit your request to cancel BEFORE we have received a confirmed porting date for your number(s). You can cancel your pending port request(s) by updating the trouble ticket that is tracking your port order(s).

Toll-Free Numbers - Unfortunately, we will NOT be able to cancel your Toll Free port request once your documentation (LNP Application and billing information from your existing provider) has been verified and submitted.

*PSTN Carriers only process requests during standard business hours Monday-Friday (excluding holidays). Therefore port requests and port update requests submitted outside of standard business hours or on weekends will be processed during the next business day.