| Frequently Asked Questions |
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| Caller ID and CNAM |
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| Does Callcentric support CNAM (Caller ID With Name)? |
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Yes Callcentric does officially support CNAM for inbound calls only. We do not provide support for CNAM on outgoing calls at this time.
CNAM information including the callers name (when available) will be presented on incoming calls. When the caller name is unavailable, the city and state will normally be listed. CNAM information is available for incoming calls that contain a Caller ID Number from the United States and Canada. CNAM information is presented in the following locations:
- Inbound calls to your phone
- In your Calls Received list on the My Callcentric Dashboard
- In your Call History reports within My Callcentric
- In your Voicemail messages box on the My Callcentric Dashboard; and in Voicemail email and text alerts
- In your Fax received box on the My Callcentric dashboard; and in Fax email alerts.
CNAM is available to all Callcentric customers for any paid phone numbers on your account; including all of our phone number products:
- Pay Per Minute
- Dirt Cheap DID
- Toll Free
- Personal Unlimited
- Office Unlimited
- Service Provider Unlimited
- International Unlimited
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