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3CX is a Windows based software PBX that offers a vast assortment of customizable options and settings. This setup guide is intended to show the most basic configuration of the 3CX Phone System version 16. For more advanced configurations and features, you can combine the basics detailed in this guide along with the 3CX documentation.

Please note, Callcentric is not responsible for preventing unwanted physical or remote access to your IP PBX. If your IP PBX is compromised, you will be responsible for all associated damages.

Please be sure to read this guide regarding securing your IP PBX solution.

RESOURCES

Website:
3CX Homepage

Help / Support
3CX Forums
3CX Support Page

Configuring 3CX

Here we will configure the 3CX IP PBX through the web interface to properly route both incoming and outgoing calls to/from Callcentric. The information presented in this guide is based on Version 16.0.1.273 (Enterprise Edition) of the 3CX software running on a Debian 9 installation. Please note, if you are running a different software version (or a different software edition), some of the menu options and settings may be different. This guide assumes that you have installed the 3CX IP PBX and also that you have administrative access to the 3CX administration web interface.

We recommend that you read each step through in its entirety before performing the action(s) indicated within the step.

STEP 1

Adding an extension

Log into the 3CX administrative interface and click on Extensions, from the left side of the page.

Click the Add button near the top of the loaded page. From the Add Extensions page; enter your Extension Number, Name, and a Password. Once you have entered your credentials for this extension, please click on the OK button to continue.

STEP 2

Adding a SIP Trunk using the Callcentric template

Next click on SIP Trunks from the left side of the page. Click the Add SIP Trunk button that is located on the top of the loaded page.

After the Add SIP Trunk/VOIP Provider Wizard page loads, locate the option Select Country and specify US. Next, locate the option Select Provider in your Country and select Callcentric as the provider.

Locate the option Main Trunk No, and on the given field, specify 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register your UA to. Once completed, please click the OK button to continue.

STEP 3

Configuring your SIP Trunk details

Next, we will configure your PBX to use your Callcentric account credentials. As detailed in the picture below, please enter the following:

Trunk Details
Enter name for Trunk	Callcentric
Registrar/Server/Gateway Hostname or IP	sip.callcentric.net port: 5060
Outbound Proxy	sip.callcentric.net port: 5060
Number of SIM Calls	3 (Only users who are sure of what they are doing should change this value)
Authentication
Type of Authentication	Register/Account based
Authentication ID (aka SIP User ID)	This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to. For example: 17770001234101 would register to extension 101 on account 17770001234. You cannot register to your account using only the extension number.
Authentication Password	Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.

The last section on this page, labeled Routing of Calls to Main Number, allows you to configure an inbound route for your main number. You may send incoming calls to any pre-configured location such an extension, IVR, etc... In our example, we will select the extension that you created in the earlier steps of this guide. After you have completed this step, click the DIDs tab that is located near the top of the page.

If you've acquired phone numbers from us already, you may add those phone numbers into your system by clicking on the Add DID button.

*Note: For example, if you've acquired the number 12125551000, please use 12125551000 in this field. Once completed, click on the Options tab near the top of this page to continue configuring your 3CX System.

Within the Options section of your SIP trunk configuration page, as detailed in the picture below, please enter the following settings:


Disable video calls	checked/enabled
PBX Delivers Audio	checked/enabled
Re-Register Timeout	600
Select which IP to use in 'Contact' (SIP) and 'Connection '(SDP) fields	Select Use Default Settings if your server only has a single network interface Select Specified IP if your server has multiple network interfaces, and specify the internal IP address of your server on the given field
Codec Priority	G.711 U-law G.711 A-law G729

Once you finish entering the settings detailed above, please click on the Inbound Parameters tab near the top of this page. Within the Inbound Parameters section of your SIP trunk's configuration page, locate the option labeled "CalledNum" number that has been dialed (default: To->user) and ensure that it is set to To: User Part as indicated in the picture below:

Click on the OK button near the top of the page to save your newly defined SIP trunk.

STEP 4

Adding an inbound rule

If you have phone numbers with us AND have already defined those numbers in the DIDs section of your SIP trunk configuration page; you can now create an inbound route for each number. In our example, we will be routing all inbound calls through our main number towards the extension we've created in the first step of this guide. To do so, locate the section labeled Routing of calls to Main Number and set the Destination for calls during office hours option to Extension and on the given drop down menu, select extension 100. You may do the same for the option Destination for calls outside office hours.

Once completed, please click Next to continue configuring your 3CX system.

STEP 5

Adding an Outbound Rule

Next, you will be prompted to configure an Outbound Rule for the VoIP provider.

For our example, we've set our outbound rule name as to-Callcentric; in addition we're using 9 as a qualifier. By configuring 9 as the qualifier, you will need to dial 9 prior to every number dialed in order to send calls via Callcentric. To configure your PBX in this manner, please use the following settings:


Calls to numbers starting with prefix	9
Calls from extension(s)
Calls to Numbers with a length of

On the Make outbound calls on section of your outbound routes page, please specify the following for Route 1:


Route 1	callcentric
Strip Digits	1
Prepend

To save your Outbound Rule and complete the setup of your 3CX System, please click the OK button.

STEP 6

Line Status

Once you have successfully configured your 3CX phone system, you can click on the SIP trunk link that is located on the left side of the page to see if your PBX is properly registered.

If your 3CX System has properly registered to our servers, you should see a solid green circle next to the trunk that you've configured. If there are problems with the Registration of your system, please review the logs to see the exact reason why your 3CX System is not properly registering to our servers.

That's it! Your 3CX (version 16) system should now be properly configured to work with the Callcentric services.

STEP 7

Configure and test UA (User Agent)

Choose your desired UA
Use the IP address or hostname for your 3CX phone system along with "100" (the extension created earlier which is the username) and the password for the 100 extension to connect to your 3CX phone system.

You can make test calls to 17771234567 (as you've specified 9 as your qualifier, please dial 917771234567), or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:

1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).