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Supported devices
ATA Adaptors
IP Phones
Cordless DECT IP Phones
IP Conference Phones
IP PBX Software/Hardware
Desktop Softphones
Mobile Softphones

Security considerations for Callcentric customers

3CX
3CX Version 6
3CX Version 12
3CX Version 12.5
3CX Version 15
3CXPhone (for Windows)
3CXPhone (Mobile)
Aastra 6753i
Acrobits/Groundwire for iPhone
Android SIP Client
Apivio MWP1100
Asterisk 1.4 and 1.2
Asterisk 1.6
Asterisk 1.6.2, 1.8, and 10
Asterisk 14
Asterisk Admin GUI v2.11
Asterisk Admin GUI v12
Asterisk Admin GUI v13
Bria Desktop
Bria Mobile
Callcentric Android App
Callcentric iPhone App
Callcentric Softphone
Cisco ATA 186/188
Cisco SPA112/SPA122
CloudTC Glass 1000
CSipSimple
D-Link DVG-1402S
Ekiga
Elastix
Gigaset A510 IP
Gigaset C610A IP
Gigaset DX800A
Grandstream DP715/710
Grandstream DP750/720
Grandstream GXP1450
Grandstream GXP1620
Grandstream GXP1625
Grandstream GXP1760
Grandstream GXP1782
Grandstream GXP2110
Grandstream GXP2130
Grandstream GXP2140
Grandstream GXP2160
Grandstream GXP2200
Grandstream GXV3140
Grandstream GXV3240
Grandstream GXV3275
Grandstream HandyTone 286
Grandstream HandyTone 486
Grandstream HandyTone 702
Grandstream Wave
Htek UC803
Htek UC860
Htek UC924
Htek UC926
Innomedia SIP MTA-6328
Jitsi
Linksys PAP2
Linksys SPA3102
Linphone Desktop
Linphone Mobile
Linphone Mobile (v.3.2.3)
NCH Axon PBX
NCH Express Talk
Nokia E90
Obihai
OBi100/110
OBi200/202
OBi1032
pbx-in-a-flash
pbxnsip
pbxnsip Version 3
PhonerLite
Polycom SoundPoint IP 601
Polycom SoundStation IP 5000
snom 1xx/2xx/3xx
snom 820
snom M9
snom ONE
SFLphone
SJphone
Telco AC-211
trixbox / Elastix / pbx-in-a-flash
Twinkle
Windows Messenger
Unidata ICW1000G
Uniden EXP1240
UTStarcom F3000
Vodia PBX
VTech VCS754
VTech VSP600
VTech VSP725
VTech VSP726
VTech VSP735
VTech VSP736
X-Lite / X-Pro / eyeBeam
Yealink T32G
Yealink T41S
Yealink T42G
Yealink T42S
Yealink T46G
Yealink T46S
Yealink T48S
Yealink W52P
Yeastar MyPBX U100
ZoIPer
ZoIPer 3.2
ZoIPer Mobile
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID-Based Routing with Asterisk
DID-Based Routing with trixbox / Asterisk Admin GUI / Elastix / PBX-in-a-Flash
3CX
For 3CX version 15 setup information please click here
For 3CX version 12.5 setup information please click here
For 3CX version 12 setup information please click here
For 3CX version 6 setup information please click here


GENERAL INFORMATION
3CX is a Windows based software PBX that offers a vast assortment of customizable options and settings. This setup guide is intended to show the most basic configuration of the 3CX Phone System version 7. For more advanced configurations and features you can combine the basics included in this guide along with the 3CX documentation.


Please note that Callcentric is not responsible for preventing unwanted physical or remote access your IP PBX. If your IP PBX is compromised then you will be responsible for any damage caused.

Please be sure to read this guide regarding securing your IP PBX solution.


RESOURCES
Website:
3CX Homepage

Help / Support
3CX Forums
3CX Support Page


Configuring 3CX
Here we will configure the 3CX IP PBX through the web interface to properly route both incoming and outgoing calls to and from Callcentric. The information presented in this guide is based on Version 7.1.3379 (FREE Edition) of the 3CX software. If you are running a different software version (or a different software edition), some of menu options and settings may be different. This guide assumes that you have installed the 3CX IP PBX and that you have administrative access to the 3CX administration web interface.

NOTE: We have tested the 3cx software and found that the method it uses for call transfer is not supported by Callcentric. You can however use call holding properly with our servers.

We recommend that you read each step through in its entirety before performing the action indicated in the step.
STEP 1 Adding an extension
Log into the 3CX administrative interface and click on the Extensions header, from the left side of the page.



Click on the Add Extension link at the top of the loaded page. From the Add Extensions page, enter your Extension Number, name, and a password. Once you have entered your credentials for this extension, please click on the Ok button to continue.



STEP 2 Adding a VoIP Provider using the Callcentric template
Next click on the VOIP Providers link from the left side of the page. Click on the Add Provider link from the top of the loaded page.



Once the Add VOIP Provider Wizard page loads enter callcentric in the Name Of Provider field. You may now choose to configure a Generic VoIP Provider or use the Callcentric template. If you wish to use the Callcentric template then continue with this step, otherwise go to step 2a. Once you have made your choice please click on the Next button to continue.



You will now be provided with the ability to configure the servers which you connect to. You may click Next as these settings have already been filled in as shown below.



Once you have looked over this information you may continue on to Setp 3 by clicking Next.

STEP 2a Adding a VoIP Provider manually
We will now configure a Generic VoIP Provider. Please select this option and then click Next.



On the next page, please enter the following as indicated on the images below:

SIP server hostname or IPcallcentric.com
SIP server port5060
Outbound proxy hostname or IPcallcentric.com
Outbound proxy port (default is 5060):5060




Once done click Next to configure the account details.

STEP 3 Configuring account details
On the loaded page, click next again. You will now be required to enter your account information. As indicated in the picture below, please enter the following:

External Number This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Authentication ID This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Authentication Password Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.


You may then set the Maximum simultaneous calls value to 3. Only users who are sure of what they are doing should change this value. Once done click Next.



STEP 4 Adding an Inbound rule
You will now be required to configure the inbound routing for incoming calls. You may send incoming calls to any pre-configured location such an extension or an IVR, among other choices. Here we select the extension created earlier as an example.

Once done click Next to continue configuring your 3CX system.



STEP 5 Adding an Outbound Rule
Next, you will be prompted to configure an Outbound Rule for the VoIP provider. By default, the name of the rule should be set to Rule for callcentric. Please ensure that the Calls to Numbers starting with field is blank. You may of course change this later to any number you wish. By doing so an extension would need to dial the set number on an outbound call, for example a popular qualifier is often the number 9.

To save your Outbound Rule and complete setup, please click on the Ok button.

Rule NameRule for callcentric
Calls to Numbers starting with (Prefix)




STEP 6 Line Status
Once you have successfully configured your 3CX phone system, you can click on the Port/Trunk Status link on the left side of the page to see if the PBX is registered normally. If there are problems with Registration please double check the logs to see the exact reason why 3CX is not registering normally to the Callcentric servers.



STEP 7 Configuring advanced settings
You can now configure advanced settings for the Callcentric trunk just configured. Ere we will configure the registration and codec settings. Please click on the VoIP Providers link from the left side of the page and then select the Callcentric configuration and click Edit Provider followed by selected the Advanced tab.

We will first configure the Registration Settings. Please make sure the following is set:

Time between registration attempts (in seconds)3600
Require (optionally: authorized) registration forBoth in-out calls
Which IP to use in 'Contact' field for registrationInternal


We will then configure the assigned codecs. Under the Codec Priorities section please make sure that the following codecs are active:

G.711U-law
G.711A-law
GSM-FR

Once done click Ok to save your changes. You may double check the Port/Trunk Status to make sure that your registration continues to operate normally.



Thank it! Your 3CX7 system should now be properly configured to work with the Callcentric services.

STEP 8 Configure and test UA (User Agent)
  • Choose your desired UA
  • Use the IP address or hostname for your 3CX phone system along with "100" (the extension created earlier which is the username) and the password for the 100 extension to connect to your 3CX phone system.


Next you will want to try placing test calls to and from your 3CX phone system using the UA currently connected to your newly created extension (100).

Once you have associated your UA to your 3CX phone system, you can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:

1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).

To test inbound calls from Callcentric to your 3CX installation, follow the directions listed in this FAQ.