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Supported devices
ATA Adaptors
IP Phones
Cordless DECT IP Phones
IP Conference Phones
IP PBX Software/Hardware
Desktop Softphones
Mobile Softphones

Security considerations for Callcentric customers

3CX
3CX Version 6
3CX Version 12
3CX Version 12.5
3CX Version 15
3CXPhone (for Windows)
3CXPhone (Mobile)
Aastra 6753i
Acrobits/Groundwire for iPhone
Android SIP Client
Apivio MWP1100
Asterisk 1.4 and 1.2
Asterisk 1.6
Asterisk 1.6.2, 1.8, and 10
Asterisk 14
Asterisk Admin GUI v2.11
Asterisk Admin GUI v12
Asterisk Admin GUI v13
Bria Desktop
Bria Mobile
Callcentric Android App
Callcentric iPhone App
Callcentric Softphone
Cisco ATA 186/188
Cisco SPA112/SPA122
CloudTC Glass 1000
CSipSimple
D-Link DVG-1402S
Ekiga
Elastix
Gigaset A510 IP
Gigaset C610A IP
Gigaset DX800A
Grandstream DP715/710
Grandstream DP750/720
Grandstream GXP1450
Grandstream GXP1620
Grandstream GXP1625
Grandstream GXP1760
Grandstream GXP1782
Grandstream GXP2110
Grandstream GXP2130
Grandstream GXP2140
Grandstream GXP2160
Grandstream GXP2200
Grandstream GXV3140
Grandstream GXV3240
Grandstream GXV3275
Grandstream HandyTone 286
Grandstream HandyTone 486
Grandstream HandyTone 702
Grandstream Wave
Htek UC803
Htek UC860
Htek UC924
Htek UC926
Innomedia SIP MTA-6328
Jitsi
Linksys PAP2
Linksys SPA3102
Linphone Desktop
Linphone Mobile
Linphone Mobile (v.3.2.3)
NCH Axon PBX
NCH Express Talk
Nokia E90
Obihai
OBi100/110
OBi200/202
OBi1032
pbx-in-a-flash
pbxnsip
pbxnsip Version 3
PhonerLite
Polycom SoundPoint IP 601
Polycom SoundStation IP 5000
snom 1xx/2xx/3xx
snom 820
snom M9
snom ONE
SFLphone
SJphone
Telco AC-211
trixbox / Elastix / pbx-in-a-flash
Twinkle
Windows Messenger
Unidata ICW1000G
Uniden EXP1240
UTStarcom F3000
Vodia PBX
VTech VCS754
VTech VSP600
VTech VSP725
VTech VSP726
VTech VSP735
VTech VSP736
X-Lite / X-Pro / eyeBeam
Yealink T32G
Yealink T41S
Yealink T42G
Yealink T42S
Yealink T46G
Yealink T46S
Yealink T48S
Yealink W52P
Yeastar MyPBX U100
ZoIPer
ZoIPer 3.2
ZoIPer Mobile
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID-Based Routing with Asterisk
DID-Based Routing with trixbox / Asterisk Admin GUI / Elastix / PBX-in-a-Flash
3CXPhone (Mobile)

GENERAL INFORMATION
The 3CXPhone, for mobile devices, is a softphone application from 3CX. This softphone is available for the iPhone/IOS and Android devices. The information included in this guide will assist you with configuring the 3CXPhone (version 2.0.5) on an Android platform. Configuration should remain the same/similar on the iPhone or other supported mobile operating systems.

NOTE: If you are using the Windows version of the softphone please click here.
NOTE 2: This softphone is no longer available in the Google Play Store and Apple's App Store.


RESOURCES
Website:
3CXPhone Home Page

Help / Support:
3CX Forums
3CX Support Page


Configuring the 3CXPhone - Mobile
NOTE: Please be aware that:
If used over 3G/4G/EDGE then depending on carrier and service plan used, you may be billed for your data usage.

Configuring the 3CXPhone for use with Callcentric is pretty straightforward and can be completed in a relatively short time.

We recommend that you read each step through in its entirety before performing the action indicated in the step.
STEP 1 Launching the 3CXPhone
Open the 3CXPhone by clicking on the softphone's icon on your mobile device interface. In this case we are using the Android mobile operating system:



If this is the first time opening the softphone please follow the instructions below otherwise move to Step 2.

1. You will see a license agreement. After reading the license agreement please click 'Agree' if you accept.



2. You will next see an alert stating that no valid profiles has been found. Please click 'No'.



STEP 2 Configuring your Callcentric account
We will now create a profile and enter the required credentials, such as your Callcentric number, password and SIP server:

Name:callcentric
Display Name:callcentric
User: This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
ID: This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Password:Enter your SIP Password here. Your SIP password is the same password you create when you sign up for your Callcentric account. Optionally you may change it in your account preferences.
I am Out of Office:checked/ enabled
Local PBX IP:
External PBX IP:callcentric.com


Your configuration should look similar to the one shown in the picture below:



STEP 3 Configuring extra settings
We will also configure basic codec settings. To do this please scroll down to Audio Codecs:



On the Audio Codecs page, ensure that only G.711 (uLaw) and G.711 (aLaw) are selected and no other codecs are checked.



Once you are done make sure to save your changes by clicking on the Save button. You will be dropped back to the 3CX VoIP Phone dialer and see that your profile is registered to your Callcentric account. If you encounter any errors please double check your credentials and make sure you have entered them correctly.



STEP 4 That's it! You can now make a phone call.
You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).