internet phone service

These instructions are based on ICW1000G software version 1.00.9; if you are running a different software version some menus and settings may be different. These instructions are also based on using the ICW1000G in its factory default configuration. This guide also assumes that you have properly associated your phone with an access point and that it has retrieved a valid IP Address. If you need assistance associating your phone with an access point, please refer to the ICW1000G product manual mentioned in the resources section of this guide.

STEP 1 Pre-Configurations

A - Before you can configure your phone our service, there are a few prerequisite steps, such as setting up a password for the Lock PC Sync portion of your phone. To do that, from the main menu of your phone, navigate to the Settings >> Preferences >> Lock PC Sync screen. From here, select Enable; you should be prompted to specify a PIN. This is necessary for access via the web portal.

B - Next, you will need to retrieve the IP Address of your phone. From your phone's main menu, navigate to the Settings >> Status >> My Phone Info section of the phone's admin interface and select Network Info to display the current IP Address of your phone.

C - Now you should be able to log into the web portion of your phone. After launching your preferred web browser (Firefox, Chrome, Safari, etc) please enter http://[IP ADDRESS OF THE ICW1000G]:8080 in the address bar. As an example, if you've received the IP Address "192.168.1.100" from the step above, you would enter http://192.168.1.100:8080 in the address bar. After doing so, you should be presented with the login screen shown below:

In the space provided, enter the PIN you've specified on the Lock PC Sync section of your phone (as described on section A of our setup guide) and click on the Login button. After doing so, you should be greeted with a screen similar to the one below:

On the top right corner of this page, click on Setup, which should bring up a dialog window prompting for an ID and PW (password). By default, the ID and PW should be admin and 000000 (respectively). Once you have entered the ID/Password, please click on the Login button to continue with the configuration process.

STEP 2 Account Configurations

After you have logged into the web configuration portal, locate the section labeled USER ACCOUNT in the menu on the left side of the screen. From there, please enter the settings detailed in the screenshot below:


Displayname	You may enter any value for this option.
Phone Number	This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to. For example: 17770001234101 would register to extension 101 on account 17770001234. You cannot register to your account using only the extension number.
User ID	This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to. For example: 17770001234101 would register to extension 101 on account 17770001234. You cannot register to your account using only the extension number.
User Password	Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.
URL Scheme	SIP

Once you are done, please click on the Change Value to save the settings you've entered.

Next from the Section List, locate the section labeled SERVER SETTINGS and enter the settings detailed in the screenshot below:


1st Proxy	sip.callcentric.net
Domain Realm	sip.callcentric.net
Register Expire	3600

After you have entered the settings mentioned above, please click on the Change Value to save the setting(s) you've entered.

STEP 3 Additional Configurations

From the section list on the left hand side of the page, please locate the section labeled MWI. In the MWI Section, locate the option Use MWI and set this option to On. Click on the Change Value button to save the setting(s) you've entered.

Next, we will be modifying the audio codecs on your phone. From the section list, there should be numerous NETWORK profiles. The network profile corresponds to the WIFI Profiles that you've defined on your phone; which gives you the ability to set specific audio codecs for each access point you've associated your phone with. Once you've selected the appropriate network profile for the current access point your phone is associated with, locate the option Payload type. On the given space, enter 18 0 as indicated on the screenshot below. Once you've made that change, click on the Change value button to save the setting(s) you've entered.

Finally from the section list, select the DTMF option. On the DTMF configuration page; locate the option Mode and from the drop down menu and select RFC2833. Click on the Change Value button to save your changes; and finally the click the REBOOT button for your changes to take into effect.

STEP 4 That's it! You can now make a phone call.

You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US

Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).