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Supported devices
ATA Adaptors
IP Phones
Cordless DECT IP Phones
IP Conference Phones
IP PBX Software/Hardware
Desktop Softphones
Mobile Softphones

Security considerations for Callcentric customers

3CX
3CX Version 6
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3CXPhone (for Windows)
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Aastra 6753i
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Innomedia SIP MTA-6328
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Linksys PAP2
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NCH Axon PBX
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Nokia E90
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OBi100/110
OBi200/202
OBi1032
pbx-in-a-flash
pbxnsip
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PhonerLite
Polycom SoundPoint IP 601
Polycom SoundStation IP 5000
snom 1xx/2xx/3xx
snom 820
snom M9
snom ONE
SFLphone
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Telco AC-211
trixbox / Elastix / pbx-in-a-flash
Twinkle
Windows Messenger
Unidata ICW1000G
Uniden EXP1240
UTStarcom F3000
Vodia PBX
VTech VCS754
VTech VSP600
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VTech VSP735
VTech VSP736
X-Lite / X-Pro / eyeBeam
Yealink T32G
Yealink T41S
Yealink T42G
Yealink T42S
Yealink T46G
Yealink T46S
Yealink T48S
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Yeastar MyPBX U100
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ZoIPer 3.2
ZoIPer Mobile
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID-Based Routing with Asterisk
DID-Based Routing with trixbox / Asterisk Admin GUI / Elastix / PBX-in-a-Flash
Polycom SoundPoint IP 601

GENERAL INFORMATION
We will configure the SoundPoint IP 601 IP Phone to register to the Callcentric servers and allow you the end user to place and receive calls normally.

You may also use this guide to assist you with configuration of similar Polycom products.


RESOURCES
Websites:
SoundPoint IP product page
SoundPoint 601 information

Help / Support
SoundPoint 601 User Guide


Configuring the Polycom SoundPoint IP 601
In this guide we will go through configuring the SoundPoint IP in order to register it to the Callcentric servers so that you will be able to place and receive calls using your Callcentric account. Before moving forward please ensure you have properly added the device to your network and that you have acquired the proper IP address. The phone should be turned on and running and you should have access to the device's configuration menus.

NOTE: As the SoundPoint IP is a standard IP Phone and not an IP PBX it will not be able to do standard call transfers. You will be able to join and conference your calls however transferring a call may not be possible without the SoundPoint IP being involved, simply due to the way the device performs call transfers.

*Additionally please keep in mind that call transfer is a feature which would work best with an IP PBX like solution.

We recommend that you read each step through in its entirety before performing the action indicated in the step.
STEP 1 Logging into your device
First we will acquire the IP address of your device, if you haven't already done so. You can acquire the IP of your device by:

  • Hitting the Menu button on the physical phone
  • Selecting Status
  • Selecting Network
  • Selecting TCP/IP Parameters

Your IP should be shown to you, along with other network information. If your IP is 0.0.0.0 please make sure that your device is properly connected to your network.

Once you have acquired your IP login to your device by using http://<IP>/. You should be greeted with a page similar to the following:



STEP 2 Configuring your Callcentric account
We will first configure your Callcentric account on the desired Line number. Please select the line by clicking the Line link and then entering the necessary credentials in you desired line number. Please use the information below to assist you:

Identification
Display Name:Your Desired Name, or your 1777 number
Address:This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Auth User ID:This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Auth Password:Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.
Label:The name you would like this account to have on your phone's display screen
Type:Private
Third Party Name:1777MYCCID, where 1777MYCCID is the 1777 number assigned to you by Callcentric
Num Line Keys:1
Calls Per Line:3

Server 1/Server 2
Address:callcentric.com
Port:5060
Transport:UDPonly
Expires:60
Register:1

Message Center
Subscriber:1777MYCCID, where 1777MYCCID is the 1777 number assigned to you by Callcentric
Callback Mode:Registration


Make sure to click Submit to save your changes. Wait for your device to reboot and then wait up to 60 seconds before attempting to access the web interface. Please NOTE your device may take upwards of 5 minutes to become fully accessible through the browser again. Please allow this much time to pass before determining that an error has occurred.

You can view an example configuration in the image below:



STEP 3 Codec and DTMF
Now we will configure the codecs you will use with the Callcentric services. From the top of the page select General. Then select Audio Processing. Now set the priorities according to the information below:

Codec Preferences
G711Mu: 2
G711A: 3
G729AB: 1

You will then want to make sure the Payload Size is set to 20 for each codec's profile. An example of these settings is shown below:



Now click on Submit on the bottom of the page; and once your phone reboots it should register properly to Callcentric and you can then make test calls.

STEP 4 That's it! You can now make a phone call.
You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).