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Personalized call handling minus the complexities of managing your own PBX! By configuring an IVR on your account, inbound callers will be connected to a Main Menu Message which will provide them with options to have their calls routed to specific destinations based on DTMF Key Prompts that they enter (i.e - "Press 1" for Sales, "Press 2" for Support, "Press 3" to ring my Cell Phone, etc...)
Simple, yet powerful; you can configure your Callcentric IVR in a matter of minutes and advanced business features including Call Queuing, Live Call Transfers, and Music on Hold are all supported in conjunction with this feature.
To help get you started we provide Professional Quality Generic Recordings that you can use regardless if you have a Free or Paid Callcentric Account. Additionally, customers with Paid Accounts have the option to upload their own custom audio files in either the ".mp3" or ".wav" formats.
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