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Supported devices
ATA Adaptors
IP Phones
Cordless DECT IP Phones
IP Conference Phones
IP PBX Software/Hardware
Desktop Softphones
Mobile Softphones

Security considerations for Callcentric customers

3CX
3CX Version 6
3CX Version 12
3CX Version 12.5
3CX Version 15
3CXPhone (for Windows)
3CXPhone (Mobile)
Aastra 6753i
Acrobits/Groundwire for iPhone
Android SIP Client
Apivio MWP1100
Asterisk 1.4 and 1.2
Asterisk 1.6
Asterisk 1.6.2, 1.8, and 10
Asterisk Admin GUI
Bria Desktop
Bria Mobile
Callcentric Android App
Callcentric iPhone App
Callcentric Softphone
Cisco ATA 186/188
Cisco SPA112/SPA122
CloudTC Glass 1000
CSipSimple
D-Link DVG-1402S
Ekiga
Elastix
Gigaset A510 IP
Gigaset C610A IP
Gigaset DX800A
Grandstream DP715/710
Grandstream GXP1450
Grandstream GXP1620
Grandstream GXP1625
Grandstream GXP2110
Grandstream GXP2160
Grandstream GXP2200
Grandstream GXV3140
Grandstream GXV3240
Grandstream GXV3275
Grandstream HandyTone 286
Grandstream HandyTone 486
Grandstream HandyTone 702
Grandstream Wave
HTek UC803
HTek UC926
Innomedia SIP MTA-6328
Jitsi
Linksys PAP2
Linksys SPA3102
LinPhone Desktop
LinPhone Mobile
NCH Axon PBX
NCH Express Talk
Nokia E90
Obihai
OBi100/110
OBi200/202
OBi1032
pbx-in-a-flash
pbxnsip
pbxnsip Version 3
PhonerLite
Polycom SoundPoint IP 601
Polycom SoundStation IP 5000
snom 1xx/2xx/3xx
snom 820
snom M9
snom ONE
SFLphone
SJphone
Telco AC-211
trixbox / Elastix / pbx-in-a-flash
Twinkle
Windows Messenger
UTStarcom F3000
Vodia PBX
VTech VCS754
VTech VSP600
VTech VSP725
VTech VSP726
VTech VSP735
VTech VSP736
X-Lite / X-Pro / eyeBeam
Yealink T32G
Yealink W52P
Yealink T42G
Yealink T46G
Yeastar MyPBX U100
ZoIPer
ZoIPer 3.2
ZoIPer Mobile
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID-Based Routing with Asterisk
DID-Based Routing with trixbox / Asterisk Admin GUI / Elastix / PBX-in-a-Flash
Grandstream Wave

GENERAL INFORMATION
Grandstream Wave is a free mobile softphone app developed by Grandstream Networks that is available for Android 4.0+ based systems. Grandstream Wave can be used either as a standalone softphone client or it can be integrated to work in conjunction with Grandstream's UCM IPPBX Systems. It is feature rich, has a clean/sharp interface, and allows upwards of 6 SIP profiles/accounts. This guide is based on version 1.0.1.2 of the Grandstream Wave softphone.


RESOURCES
Websites:
Grandstream Homepage
Grandstream Wave product page

Help / Support:
Grandstream Wave resource page
Grandstream Wave product manual


Configuring the Grandstream Wave
NOTE: Please be aware that:
  • If used over 3G/4G/EDGE then depending on carrier and service plan used, you may be billed for your data usage.

Configuring the Grandstream Wave softphone for use with Callcentric is very straightforward and can be completed in a relatively short time.

We recommend that you read each step through in its entirety before performing the action(s) indicated in the step.
Step 1 Launching Grandstream Wave
Open the application by tapping on the "GS Wave" icon on your mobile device interface:



After launching the application, please tap on the Settings icon on the bottom right corner of the application, as indicated by the screenshot below:



From the Settings screen, tap on the option Account Settings...



... followed by the + option on the top right hand corner of the Accounts Settings interface, and finally the SIP Accounts option to configure a new SIP profile in the softphone:





Step 2 Configuring your Callcentric account
We will now create a profile and enter the required credentials, such as your Callcentric number, password and SIP server address:

Account Name:callcentric
SIP Server:callcentric.com
SIP User ID:This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
SIP Authentication ID:This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.
Password:Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.
Voicemail UserID:*123
Display Name:Your Desired Name, or your 1777 number


Your configuration should look similar to the one shown in the picture below:



To save your settings, please tap the check mark on the tap right hand corner of the screen.

Step 3 Configuring extra settings
To configure extra settings please return to the Accounts Settings interface and tap the profile that you've just created (in our example, the profile labeled callcentric).



While scrolling down through the various menu options, locate the option DialPlan and disable it, as indicated by the screenshot below:



Scrolling further within the interface, locate the option DNS SRV and set it to SRV as indicated by the screenshot below:



Lastly, scroll/ locate the menu option Preferred Vocoder and select Wifi. Within the Audio Settings interface, please ensure that only PCMU is selected and no other codecs are checked. Tap on the check mark on the top right hand corner of the screen to save your settings. You may also perform the same changes within the 2G/3G/4G section of the Preferred Vocoder interface.



Once you are done tap the Keypad icon near the bottom of the screen.

If you encounter any errors please doublecheck your credentials and make sure that you have entered them correctly.

Step 4 That's it! You can now make a phone call.
You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).