Supported devices
ATA Adaptors
IP Phones
Cordless DECT IP Phones
IP PBX Software
Desktop Softphones
Mobile Softphones

Security considerations for Callcentric customers

3CX
3CX Version 6
3CX Version 12
3CXPhone (for Windows)
3CXPhone (Mobile)
Aastra 6753i
Acrobits/Groundwire for iPhone
Android SIP Client
Asterisk 1.4 and 1.2
Asterisk 1.6
Asterisk 1.6.2, 1.8, and 10
Bria Desktop
Bria Mobile
Callcentric Android App
Callcentric iPhone App
Callcentric Softphone
Cisco ATA 186/188
Cisco SPA112/SPA122
CloudTC Glass 1000
CSipSimple
D-Link DVG-1402S
Ekiga
Elastix
freePBX
Gigaset A510 IP
Gigaset C610A IP
Gigaset DX800A
Grandstream DP715/710
Grandstream GXP1450
Grandstream GXP2110
Grandstream GXP2200
Grandstream GXV3140
Grandstream HandyTone 286
Grandstream HandyTone 486
Grandstream HandyTone 702
Innomedia SIP MTA-6328
Jitsi
Linksys PAP2
Linksys SPA3102
LinPhone Desktop
LinPhone Mobile
NCH Axon PBX
NCH Express Talk
Nokia E90
Obihai
OBi100
OBi202
pbx-in-a-flash
pbxnsip
pbxnsip Version 3
PhonerLite
Polycom SoundPoint IP 601
snom 1xx/2xx/3xx
snom 820
snom M9
snom ONE
SFLphone
SJphone
Telco AC-211
trixbox / Elastix / pbx-in-a-flash
Twinkle
Windows Messenger
UTStarcom F3000
X-Lite / X-Pro / eyeBeam
Yealink T32G
Yealink W52P
Yealink T46G
Yeastar MyPBX U100
ZoIPer
ZoIPer Mobile
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID based routing with Asterisk
DID based routing with trixbox / freePBX / Elastix / pbx-in-a-flash
CSipSimple

GENERAL INFORMATION
CsipSimple is a SIP softphone for the Android platform which provides a stable usable interface for making calls with your Callcentric account. This guide is based on version 0.02-02 r944 of the CsipSimple application. This guide will assist you through the simple configuration of a Callcentric account for use. For further information on how to integrate the softphone into your Android device please view the built in FAQ in the application.


RESOURCES
Websites:
CSipSimple homepage
Android market page

Help / Support:
code.google.com developer page


Configuring CSipSimple
NOTE: Please be aware that:

  • If used over 3G/4G/EDGE then depending on carrier and service plan used, you may be billed for your data usage.


Configuring CSipSimple for use with Callcentric is pretty straightforward and can be completed in a relatively short time.

We recommend that you read each step through in its entirety before performing the action indicated in the step.
Step 1 Launching CSipSimple
Open CSipSimple by clicking on the softphone's icon on your mobile device interface:



If this is the first time opening the softphone please follow the instructions below otherwise move to Step 2

You will see various options inquiring as to the level of access you wish the application to have. For most users using SIP the default options should be fine however you may customize them according to your needs. Once you are done click the save button.



Step 2 Configuring your Callcentric account
If you are installing the softphone for the first time you will be taken to the Accounts screen. Otherwise you will be at the dialer and will need to activate the menu and then click on Accounts. Click on the Add account button to begin adding your Callcentric account.



Callcentric is already included in account wizard so simply scroll down and select the menu entry for Callcentric to begin configuration.



You will be prompted to enter your username and password. The information below is all that would be needed, since the built in profile contains all necessary server options.



Account Name: Callcentric

SIP Phone Number: This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.

For example: 17770001234101 would register to extension 101 on account 17770001234.

You cannot register to your account using only the extension number.


Password: Enter your extension SIP Password here. Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension.

Once you have completed the above make sure to save your settings. You will now see that your Callcentric account is registered. If it is not registered please make sure you are properly connected to either WiFi or your wireless carrier and make sure that you have used the correct username and password.



Step 3 Configuring extra settings
DO NOT follow this step if you are not experiencing any problems.

For most users this step will not be required. If you are however concerned about codecs CSipSimple allows you to configure your choice of codecs easily. To do this activate the menu and choose settings. Select the Codecs option. You may order your codecs according to your preferences by dragging them and may deactivate codecs by using a long press on the item. For calls to PSTN numbers we only support PCMU, PCMA and G729. So for example you may use the following codec order for both Wideband and Narrowband:



There are some other configuration options which may be useful but are not necessary. Some which may be considered if you are experiencing problems are:

Enable Network - Resolve DNS SRV Enable Network - ICE

Step 4 That's it! You can now make a phone call.


You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).